If you’re seeking a job where you can empower people to take better control of their health, you’ve come to the right place. West's Health Advocate division is looking for full-time Customer Care Associates to join our San Antonio team. A Customer Care Associate in an important position providing guidance and direction to our members regarding the health care system. If you have previous customer service experience, this role may be a good fit for applying your current knowledge and learning about healthcare to help members and expand your career.
Health Advocate offers a comprehensive training program to develop the knowledge you need to be successful in assisting members.
We offer Great Benefits! The benefits package for this position includes very generous Paid Time Off (PTO), paid holiday policy, tuition reimbursement and a 401(k) with a match. Health Advocate has an Employee Assistance Program, wellness programs, and employee activities to support employees with various goals.
Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries the member may have
Build rapport with callers using a friendly, courteous and professional manner
Verify/Collect demographics and update systems as necessary
Determine and execute the best resolution to assist the member based on their needs or requests
Connect members to appropriate area(s) both internally and externally
Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers and other vendors
Perform other duties and projects as assigned by management
High School Degree or GED required / Associate’s degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred
Customer Services in a telephone environment preferred
Strong Communication skills and phone etiquette
Strong ability to explain complex issues to members or callers
Highly effective listening skills
Strong problem solving/issues resolution/multitasking skills
Excellent customer service and customer resolution skills
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