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Production Support for CashPro Online Team job in Richmond at Bank of America

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Production Support for CashPro Online Team at Bank of America

Production Support for CashPro Online Team

Bank of America Richmond, VA Full Time

Job Description:

An opportunity to be a part of the CashPro Online and Mobile production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring & Production Governance for multiple CashPro Applications. Daily routine will require that they possess the ability to solve production issues under service level requirements and pursue root cause and problem resolution follow-up.

Participates in design, development and implementation of systems engineering activities, to include OS technical support, systems programming and data center capabilities. Responsible for components of complex engineering and/or analytical tasks and activities. Assists in establishment of input/output processes and working parameters for hardware compatibility and coordination of subsystems design and integration of total system. Serves as a fully seasoned/proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor. Will not have direct reports but will influence and direct activities of a team related to special initiatives or operations. Provides input on staffing, budget and personnel. Typically 5 or more years of systems engineering experience.

Required Skills:

• Analyze and fix production issues including triages by analyzing code, complex SQL queries & stored procedures

• Manage Incidents, Service requests, Problems & Change using ITSM tools and methodologies.

• Manage information, processes and relationships to derive simple solutions with a focus on risk management and mitigation

• Excellent written and verbal communication skills (English)

• Effective communication and documentation of issues including those with business/client and technical impact

• Working knowledge of core Monitoring Tools (Splunk, AppDynamics, Uptrends, Tivoli, Sitescope, Foglight.)

Desired Skills:

Management and co-ordination of all activities necessary to detect problems that potentially affect the service level by analysis of Incident Management

Possesses technical fundamentals for Unix, Apache, MuleSoft, Load-Balancing, Firewall, FTP, SFTP, Weblogic and Oracle.

Provide stand-by & after hours support on a rotational basis for production support and change activities, as needed

Identify opportunities to drive operational efficiencies & productivity savings through process improvement and automation

Core Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0 -->

Job Description:

An opportunity to be a part of the CashPro Online and Mobile production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring & Production Governance for multiple CashPro Applications. Daily routine will require that they possess the ability to solve production issues under service level requirements and pursue root cause and problem resolution follow-up.

Participates in design, development and implementation of systems engineering activities, to include OS technical support, systems programming and data center capabilities. Responsible for components of complex engineering and/or analytical tasks and activities. Assists in establishment of input/output processes and working parameters for hardware compatibility and coordination of subsystems design and integration of total system. Serves as a fully seasoned/proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor. Will not have direct reports but will influence and direct activities of a team related to special initiatives or operations. Provides input on staffing, budget and personnel. Typically 5 or more years of systems engineering experience.

Required Skills:

• Analyze and fix production issues including triages by analyzing code, complex SQL queries & stored procedures

• Manage Incidents, Service requests, Problems & Change using ITSM tools and methodologies.

• Manage information, processes and relationships to derive simple solutions with a focus on risk management and mitigation

• Excellent written and verbal communication skills (English)

• Effective communication and documentation of issues including those with business/client and technical impact

• Working knowledge of core Monitoring Tools (Splunk, AppDynamics, Uptrends, Tivoli, Sitescope, Foglight.)

Desired Skills:

Management and co-ordination of all activities necessary to detect problems that potentially affect the service level by analysis of Incident Management

Possesses technical fundamentals for Unix, Apache, MuleSoft, Load-Balancing, Firewall, FTP, SFTP, Weblogic and Oracle.

Provide stand-by & after hours support on a rotational basis for production support and change activities, as needed

Identify opportunities to drive operational efficiencies & productivity savings through process improvement and automation

Core Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description: An opportunity to be a part of the CashPro Online and Mobile production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring & Production Governance for multiple CashPro Applications. Daily routine will require that they possess the ability to solve production issues under service level requirements and pursue root cause and problem resolution follow-up.

Participates in design, development and implementation of systems engineering activities, to include OS technical support, systems programming and data center capabilities. Responsible for components of complex engineering and/or analytical tasks and activities. Assists in establishment of input/output processes and working parameters for hardware compatibility and coordination of subsystems design and integration of total system. Serves as a fully seasoned/proficient technical resource; provides tech knowledge and capabilities as team member and individual contributor. Will not have direct reports but will influence and direct activities of a team related to special initiatives or operations. Provides input on staffing, budget and personnel. Typically 5 or more years of systems engineering experience.

Required Skills:

• Analyze and fix production issues including triages by analyzing code, complex SQL queries & stored procedures

• Manage Incidents, Service requests, Problems & Change using ITSM tools and methodologies.

• Manage information, processes and relationships to derive simple solutions with a focus on risk management and mitigation

• Excellent written and verbal communication skills (English)

• Effective communication and documentation of issues including those with business/client and technical impact

• Working knowledge of core Monitoring Tools (Splunk, AppDynamics, Uptrends, Tivoli, Sitescope, Foglight.)

Desired Skills:

Management and co-ordination of all activities necessary to detect problems that potentially affect the service level by analysis of Incident Management

Possesses technical fundamentals for Unix, Apache, MuleSoft, Load-Balancing, Firewall, FTP, SFTP, Weblogic and Oracle.

Provide stand-by & after hours support on a rotational basis for production support and change activities, as needed

Identify opportunities to drive operational efficiencies & productivity savings through process improvement and automation

Core Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Shift:

1st shift (United States of America)

Hours Per Week: 

40
 

Recommended Skills

  • Incident Management
  • Problem Management
  • Infrastructure
  • Appdynamics
  • Splunk
  • Operations
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