The Underwriting Support Specialist is part of our Underwriting Support Call Center Team and will be responsible for supporting the underwriting needs of our wholesale, correspondent and retail business partners, as well as our account executives. In this role, the support specialist would be assisting the business partners through inbound phone calls. The position requires the specialist to provide detailed underwriting support and resolution to basic underwriting scenarios. The ideal candidate will have a mortgage processing background and or mortgage lending experience. The position assists Flagstar in providing best in class service to all of our business partners. It improves the overall customer experience with the bank and assists us in maintaining regulatory compliance. 70% of time Provide underwriting support to internal and external customers via phone 10% of time Maintain excellent loan quality throughout review of loans and through the use of checklists, templates and other quality tools 10% of time Detailed knowledge of conventional and government underwriting guidelines and products through proficient use and review of manuals, procedures, memos and training materials 10% of time Interact with external departments in order to resolve complex mortgage issues.
Minimum of 3- 5 years of experience in customer service as well as the mortgage industry.
Strong analytical and technical skills including Excel
Knowledge of underwriting systems such as: Desktop Underwriting, Loan Prospector, FHA Connection and WebLGY
Excellent written and verbal communication skills
Demonstrated success in working in a fastpaced mortgage environment
Mortgage lending experience including knowledge of underwriting guidelines
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