Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Mww2lj7026fs6wsj04f

Customer Experience Rep

Benjamin Moore & Co Flanders Full-Time
Apply on company site

Company Profile

The color of pride: Benjamin Moore is proud to be a part of Berkshire Hathaway, which was recognized by Fortune magazine as the world's fourth most admired company. And for more than 130 years we've been a respected leader in the architectural coatings and home décor landscape; creating the products and tools that enrich and beautify thousands of communities each day. We recognize that our associates are the driving force behind our success and we strive to provide a work environment where hard work, creativity and purposeful collaboration are fostered and encouraged.

Join a company where innovation is constantly recognized as we look for individuals who produce world-class products, best-in-class services and customer experiences, design pioneering paints using the latest technologies and deliver unparalleled value and brand experiences for our customers and retail network.

Job Summary:

Our Customer Care team represents the Benjamin Moore brand by providing excellent customer service while developing relationships with both internal and external customers. You will become a subject matter expert with our brands and make sure that the voice of the customer is heard throughout the company. You enjoy working with people, and finding creative ways to resolve problems while providing exceptional customer service.

RESPONSIBILITIES:

  • Accurately and efficiently places customer orders via multiple channels
  • Meets individual monthly business targets and team service level goals
  • Prioritize and manage multiple tasks simultaneously in an office environment with aggressive deadlines
  • Provide information to customers regarding regular and promotional orders: including delivery, product availability and pricing
  • Communicate with internal customers to coordinate special delivery requirements and to resolve problems with product availability
  • Understands and demonstrates proficiency regarding company policies, marketing programs, promotions, freight policy, products and customer experience expectations
  • Escalates issues to management, communicates inquiries and complaints and provides service that exceeds customer expectations
  • Communicates procedures, navigates systems and other resources to provide accurate and timely resolution to customer inquiries
  • Embraces change and applies new training knowledge on a regular basis
  • Other duties as assigned

QUALIFICATIONS:

  • 2 plus years customer service experience preferred
  • High School Diploma or equivalent required
  • Previous SAP experience preferred
  • Strong organizational skills; detail oriented; self-starter
  • Excellent verbal, written and telephone communication skills
  • Basic knowledge of Windows, MS Office Suite, and Internet Explorer required
  • Ability to understand and apply cross-functional knowledge
  • Must demonstrate high degree of organization, efficiency, and punctuality
  • Demonstrated ability to multi-task with keyboarding and phone required
  • Thrives in a team oriented environment
  • Ability to work 12-8 shift, occasional overtime, Saturday rotation, and 2-3 Holidays and flexibility to work additional schedules
QUALIFICATIONS: 2 plus years customer service experience preferred High School Diploma or equivalent required Previous SAP experience preferred Strong organizational skills; detail oriented; self-starter Excellent verbal, written and telephone communication skills Basic knowledge of Windows, MS Office Suite, and Internet Explorer required Ability to understand and apply cross-functional knowledge Must demonstrate high degree of organization, efficiency, and punctuality Demonstrated ability to multi-task with keyboarding and phone required Thrives in a team oriented environment Ability to work 12-8 shift, occasional overtime, Saturday rotation, and 2-3 Holidays and flexibility to work additional schedules

Recommended skills

Coordinating
Multitasking
Self Motivation
Attention To Detail
Scheduling
Team Working

Location

About the company

Salary Estimator

Based on Job Title, Location and Skills
$45K
Below Avg. Average Above Avg.
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 5000377733306

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.