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Help Desk Analyst
The Judge Group
Malvern, PA
Contractor
$53,574.00 (Careerbuilder est.)
What is the Careerbuilder Estimated Salary?
Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
Looking for a Help Desk Analyst for our client in Malvern, PA
Take at least 40 calls per day on average
ServiceNow Ticketing System
Must have excellent customer service skills over the phone.
Ensure timely arrival to work; no lateness or attendance issues
Ensure Solution Center is utilized for each appropriate call
Ensure all tickets are categorized correctly
Escalate all SLC impacting issues in an appropriate and timely manner
-Intermediate knowledge of the following systems, preferred:
o HP Service Manager (or other leading industry ticket-tracking software product)
Experience supporting Office 365 is highly desirable
- Intermediate knowledge of one or more IT platforms:
o Microsoft Windows XP, Windows 7 (required)
MS Exchange support experience
o IBM mainframe (preferred)
o Client/Server (preferred)
o UNIX (preferred)
- Intermediate knowledge of current versions of the following products:
o Microsoft Office Suite and Microsoft Internet Explorer
o IBM Lotus Notes (email and applications)
o Intermediate knowledge of the financial services industry, preferred
o Remote access tools (SCCM, RDC, etc)
o VPN and Citrix
o Blackberry and iPhone/Android support
Recommended skills
Servicenow
Apple I Phone
Ibm Mainframe
Android (Operating System)
Microsoft Windows Xp
Blackberry
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CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
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What is the Careerbuilder Estimated Salary?
Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.This estimation is based on Job title, Industry, Location and Skills
$53,574
Avg. Yearly Salary
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