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Account Manager job in Williston at Consolidated Electrical Distributors

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Account Manager at Consolidated Electrical Distributors

Account Manager

Consolidated Electrical Distributors Williston, ND Full-Time

Summary

Job title: Account Manager

Job ID: 202294630004

Department: Williston - CED

Location: ND-Williston

Description

Summary:

We are looking for an Account/Project Manager to own multiple customers books of business, ensure customer satisfaction, and provide sales support. The ideal candidate is customer-obsessed, organized, and has the ability to be both detail-oriented and work with a sense of urgency. Someone who is proactive, shows initiative, and is excited to be empowered and included in business goals/plans will have ample opportunity for growth within the organization.

Reports to: Branch Manager

Minimum Qualifications:

  • Previous customer service and/or administrative experience is required (1+ years strongly preferred) retail, hospitality, restaurant, etc. preferred, but office experience will be considered as well

  • Computer proficiency is required

  • Demonstrated ability to provide high level of customer service and handle multiple priorities at once is essential

ADDITIONAL PROFICIENCIES

  • Must have stellar multitasking and prioritizing ability, as well as a strong sense of urgency

  • Must have stellar communication skills, both written and verbal

  • Must be organized, possess strong problem-solving skills

  • Must show initiative, self-motivation, perseverance

Preferred Qualifications:

  • Bachelor's degree in related field

  • OR 2 years industry experience

Working Conditions:

Conditions vary and will include warehouse, office and external environments. Activities will include lifting, sorting, standing, possible extreme heat/cold conditions. Office work may include sitting for extended periods. May include some travel both by car and by air.

Supervisory Responsibilities: Yes

Essential Job Functions:

  • Proactive customer account management: Account/Project Manager will be assigned specific customer accounts and will be accountable for those customers having a consistently positive experience with Company every day.

  • Write up customer orders, engage in pricing and availability discussions.

  • Create processes and strategies to help customers stay organized and informed, and to make it easy for the customers to provide forecasting for their upcoming needs.

  • Engage in ongoing learning and training in solar equipment to give customers advice on products and product alternatives.

  • Provide insight into purchasing decisions for the Company team based on conversations with customers and a well-established customer relationship.

  • Provide customer service to walk-in retail customers; handling cash/credit sales transactions.

  • Telephone sales support answer customer questions, take orders, give directions, route calls, take messages.

  • Prepare/pick sales orders in support of the warehouse team.

  • Give input on marketing, events and broader customer communications; update lobby displays and stock literature in showroom.

  • Other duties as assigned

CED is an Equal Opportunity Employer - Disability | Veteran

Recommended Skills

  • Account Management
  • Administration
  • Attention To Detail
  • Communication
  • Customer Relationship Management
  • Customer Satisfaction
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