Job title: Account Manager
Job ID: 202294630004
Department: Williston - CED
We are looking for an Account/Project Manager to own multiple customers books of business, ensure customer satisfaction, and provide sales support. The ideal candidate is customer-obsessed, organized, and has the ability to be both detail-oriented and work with a sense of urgency. Someone who is proactive, shows initiative, and is excited to be empowered and included in business goals/plans will have ample opportunity for growth within the organization.
Reports to: Branch Manager
Previous customer service and/or administrative experience is required (1+ years strongly preferred) retail, hospitality, restaurant, etc. preferred, but office experience will be considered as well
Computer proficiency is required
Demonstrated ability to provide high level of customer service and handle multiple priorities at once is essential
Must have stellar multitasking and prioritizing ability, as well as a strong sense of urgency
Must have stellar communication skills, both written and verbal
Must be organized, possess strong problem-solving skills
Must show initiative, self-motivation, perseverance
Conditions vary and will include warehouse, office and external environments. Activities will include lifting, sorting, standing, possible extreme heat/cold conditions. Office work may include sitting for extended periods. May include some travel both by car and by air.
Supervisory Responsibilities: Yes
Essential Job Functions:
Proactive customer account management: Account/Project Manager will be assigned specific customer accounts and will be accountable for those customers having a consistently positive experience with Company every day.
Write up customer orders, engage in pricing and availability discussions.
Create processes and strategies to help customers stay organized and informed, and to make it easy for the customers to provide forecasting for their upcoming needs.
Engage in ongoing learning and training in solar equipment to give customers advice on products and product alternatives.
Provide insight into purchasing decisions for the Company team based on conversations with customers and a well-established customer relationship.
Provide customer service to walk-in retail customers; handling cash/credit sales transactions.
Telephone sales support answer customer questions, take orders, give directions, route calls, take messages.
Prepare/pick sales orders in support of the warehouse team.
Give input on marketing, events and broader customer communications; update lobby displays and stock literature in showroom.
Other duties as assigned
CED is an Equal Opportunity Employer - Disability | Veteran
- Account Management
- Attention To Detail
- Customer Relationship Management
- Customer Satisfaction