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Marketing/Customer Service Consultant

Manpower Milwaukee, WI Full-Time
$25.00 - $28.00 / hour
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Seeking a Marketing/Customer Service Consultant for a contract position lasting through 11/2020, working for our client in the insurance/financial services industry, located in downtown Milwaukee.

* Free daily lunch
* Reputable and digitally innovative client
* Competitive hourly wages

Primary responsibility includes addressing how-to and/or consultative marketing questions via phone or email.
Deliver a distinctive client experience
* Successfully resolves questions inquiries from Financial Reps
* Takes ownership of calls and anticipates future issues to avoid repeat calls and unnecessary call transfers
* Serves as a trusted advocate for our Financial Representatives and partners with them to meet the needs of our clients.
* Educates Financial Representatives on our systems and provides service to troubleshoot orders
* Exhibits skill in de-escalating servicing concerns
* Achieves productivity standards and goals while maintaining the highest level of customer service
Critical Thinking/Problem Solving
* Handles phone responsibilities while maintaining a high level of confidential and personal information appropriately
* Ability to multi-task between phone and casework duties with the high degree of accuracy and quality
* Ability to work independently and with your team to consistently identify opportunities improve work progresses
* Researches and evaluates possible solutions using available resources
* Manages casework in accordance with area service and/or productivity standards
* Adheres to strict confidentiality and privacy standards
Change Agility
* Welcomes change and embraces an environment where continuous improvement is expected from all employees
* Demonstrates a willingness to shift work priorities to meet the needs of the business and customer demand
* Identify opportunities for improvement and is an advocate for delivering viable solutions/alternatives
Digital Savvy
* Ability to perform keyboarding/computer skills accurately and efficiently
* Demonstrated ability to use computer software packages, including Word, Excel, and PowerPoint
* Experience entering data into a CRM system (i.e. Microsoft Dynamics) a plus.
* Customer service capabilities; troubleshooting; tech savvy; understands how to navigate a computer; fast learner

What this role needs:
* Minimum of 2 years of relevant work experience in a fast-paced call center environment.
* Customer service experience in the insurance or financial industries and/or previous call center experience preferred.
* Minimum of Associate's degree in business or a related field.
* Exposure to marketing tools and concepts preferred.
* Tech savvy; understands how to navigate a computer; fast learner

If this description describes your perfect position, please apply.


Recommended skills

Computer Literacy
Customer Service
Complex Problem Solving
Microsoft Excel
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