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Sr. Customer Service Representative

OfficeTeam • St. Cloud, MN

Posted 1 month ago

Job Snapshot

$15.00 - $16.00/Hour
Employment - Recruiting - Staffing
Admin - Clerical, Customer Service, Legal

Job Description

Ref ID: 02480-0010958389

Classification: Customer Service

Compensation: $15.00 to $16.00 per hour

We are currently seeking several Client Support Associates What you will do: ? Develop one-on-one relationships with advisors, their staff, and end clients ? Work independently to assist callers with tailored support to meet their needs ? Serve as the callers primary point of contact and own the callers issue from start to finish ? Quickly and thoughtfully handle complex and escalated issues from representatives and customers ? Provide support on various computer systems ? Maintain minimum call requirements and quality review scores while adhering to assigned work schedule ? Utilize CRM (Client Relationship Management) tool to accurately record and track calls ? Participate in special projects and team accountabilities including training and support of internal and external contacts What you need to have: (Minimum Education Required) ? High School Diploma ? 2+ years of experience working in client-service or call center ? Strong technical aptitude; ? 1+ years of demonstrated success navigating multiple computer systems in a professional setting Really catch our eye with: ? Bachelors degree in Finance, Accounting or Business * 1+ years of Teller experience ? 1+ years of work experience in the financial services industry ? 2+ years of experience delivering excellent problem resolution, organizational and follow-up skills ? Previous exposure to client servicing and/or account management highly desirable ? Demonstrated experience communicating orally and in writing Our top performers share the following traits: ? Personal integrity, responsiveness, professionalism and ambition; strong work ethic ? Demonstrated experience communicating orally and in writing ? Flexible and adaptable to change ? Positive role model to colleagues; team player mentality Passion for providing a world class customer service experience to clients

Job Requirements

Customer Service, Resolve Customer Service, Superior Customer Service, MS Word, MS Excel

OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888-490-4154 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
Job ID: 02480-0010958389
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