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Customer Service in Accident,Maryland
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Customer Service Representative

Matthews International Kingwood Full-Time
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The Customer Service Representative is responsible for being the communication link between customer/sales/production. They will process accurate and timely information retrieval from customer and sales, monitor and support manufacturing processes to assure continual product quality and customer satisfaction.



Job Responsibilities:



  • Coordinate the communication and data retrieval between Matthews and customer.

  • Ensure order instructions and information are submitted accurately and products are per customer specifications.

  • Maintain current and accurate order entry information in all required software programs.

  • Coordinate pricing quote proposals, obtain as needed.

  • Liaison between Matthews and customer to resolve billing issues.

  • Attend planning and order initiation meetings.

  • Additional duties as assigned.

Job Requirements:

  • Associate's Degree or equivalent from two year college or technical school

  • 3+ years of previous customer service experience preferred

  • Occasional travel either locally, nationally, and/or internationally may be required.

  • High degree of proficiency MS Office Suite, Outlook & Internet applications

  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills

  • Strong verbal and written communication skills (including analysis, interpretation, & reasoning)

  • Solid understanding and application of mathematical concepts

  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients

  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.

  • Ability to work with and influence peers and senior management

  • Self-motivated with critical attention to detail, deadlines and reporting

  • Ability to work overtime as necessary.


PHYSICAL ASPECTS/WORK ENVIRONMENT:

  • Regularly required to stand; walk; sit; and talk, hear and see.

  • Occasionally lift and/or move up to 10 pounds.


* Reasonable accommodations may be made to enable individuals to perform the essential functions.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

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$39K
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Customer Service Representative
Estimated Salary: $64K
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Job ID: 8441BR

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Matthews International Corporation is a global provider of brand solutions, memorialization products and industrial automation solutions. The SGK Brand Solutions segment is a leader in the delivery of brand development, activation and deployment services that help build our clients’ brands and consumers’ desire for them.  The Memorialization segment is a leading provider of memorialization products, including memorials, caskets and cremation equipment, primarily to cemetery and funeral home customers that help families move from grief to remembrance. The Industrial segment designs, manufactures and distributes marking, coding and industrial automation technologies and solutions. We have more than 10,000 employees in more than 25 countries on six continents that are committed to delivering the highest quality products and services.

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