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Customer Service Representative II

Integrated Resources, Inc Bridgewater Township, NJ Contractor
$49,247.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
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The mission of Customer Service (CS) is to provide compassionate, knowledgeable and efficient service to consumers and healthcare providers to maintain and enhance the use and prescribing of Client U.S. products. The CS Representative is a critical role responsible for providing resolutions to customer inquiries from multiple channels as well as data capture for customer trending and product issues. The team also manages a variety of tools and projects to ensure accurate and efficient service delivery.
Skills
Call center and/or customer service center experience
Experience and complete proficiency in Microsoft Office Suite including Word, Excel, some PowerPoint, and Outlook required
Siebel experience preferred
Experience in high-pressure and fast-paced environment required
Previous pharmaceutical experience preferred
Must be proficient in both verbal and written English
Ability to work effectively and efficiently in a fast-paced work environment
Ability to communicate clearly and concisely both in writing and verbally
Ability to contribute to a team environment as well as function independently
Collaborate with manager and team to establish expectations, priorities and timelines to effectively self-manage daily workload
Identify issues/trends/concerns and collaborate with team, manager, and internal departments to
determine an effective resolution
Exhibit a high level of professionalism in interacting with customers and personnel at all levels;
attentive to the needs of all customers; has patience and ability to deal with difficult callers; is able to manage conflicts
as they arise
Excellent organizational skills; knows when to seek assistance
Deal with people based on fact and within policies and procedures established
Maintain flexibility and organization through changing pace and workload
Timely, accurate and compliant processing of all direct orders including but not limited to:
Appropriate execution of order management including all SOX and internal controls related to order to cash
Timely and accurate communications to management when orders are delayed or issues arise
Provide timely and useful updates on orders to the customers

Excellent communication skills, proficient in Microsoft Suite (Outlook, Excel, Word)
Fluent in Spanish is an asset but not required.
Knowledge of SAP is an asset but not required.
 

Recommended skills

Microsoft Power Point
Communication
Microsoft Outlook
Asset Management
Microsoft Excel
Professional Attitude

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

x

What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$49,247
Avg. Yearly Salary

Career Path

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Customer Service Representative II
$49,247.00 (Careerbuilder est.)
Estimated Salary: $71K
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Job ID: 19-17399

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