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Customer Service Rep

Aerotek • Hamden, CT

Posted 1 month ago

Job Snapshot

Full-Time
Construction, Consumer Products, Homebuilding
Construction, Customer Service, Entry Level

Job Description


Top Three Skills:

Customer Service (Bilingual preferred)

Inbound/Outbound Calls

Strong Computer Skills


Job Description:

Our client is in need of a customer service representative to join their team. They are a local provider for concrete, tile, and stone equipment & tools. This position is open due to the current employee in this role receiving a promotion. Daily Responsibilities: -Handling 50-60 inbound/outbound calls from customers regarding their orders, products they are interested in, or returns of their products. -Reaching out to vendors to provide updates on the inventory of products -Data entry of all information from customers into their software (netsweet) -There will be a little troubleshooting involved, either answering the questions or route the call to the best person to answer the questions MUST HAVES: -Customer Service Experience (1-2 year's experience working at a larger company preferred, willing to take entry level) -Ability to navigate computers -Experience handling up to 75 inbound/outbound calls


Work Environment:

You will be reporting directly to a manager but working with a team of 3-4 other customer service reps. Everyone has their own work stations spaced out. Very clean office environment.


Qualifications:

HS Diploma required

1-2 years of Customer service experience

Associate/Bachelors preferred


Performance Expectations:

1st week they will be shadowing another customer service rep, taking notes, asking questions, and reviewing everything they learned at the end of the day. 2nd week they will move this individual into their own station to start taking in a low volume of calls.




About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Job ID: 6793356
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