Kforce has a client seeking Admin/Clerical in Knoxville, TN.
Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system
Communicate with Customers / Inspectors / Local Management for all Inspection calls
Take ownership of Inspection calls from creation of inspection request through service completion, escalating issues to supervisors and inspectors as needed
Reassign work as needed, making judgments based on current workloads and priorities
Regular contact of customer to communicate status changes
Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
Validate and perform invoicing transactions for inspection calls in ACE daily
Maintain confidentiality of customer and employer information at all times
High School diploma or GED / equivalent
3 years' experience in customer service/dispatching
Proficient with computers, Windows applications (Oracle experience a plus)
The qualified candidate will be an integral part in the continued success and growth of the Service Department
This position requires a high energy level with a focus toward customers and a strong desire to succeed
Good organizational skills, attention to detail and excellent communication skills are required
Scheduling inspection calls, preparing and invoicing inspection calls
Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Job ID: FAEQG1896617
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