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Automotive Service Lane Assistant job in Kalamazoo at Orrin B. Hayes, Inc. Jeep-Mazda-Mercedes-Benz

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Automotive Service Lane Assistant at Orrin B. Hayes, Inc. Jeep-Mazda-Mercedes-Benz

Automotive Service Lane Assistant

Orrin B. Hayes, Inc. Jeep-Mazda-Mercedes-Benz Kalamazoo, MI Full-Time

We are seeking a Service Lane Assistantwith excellent customer service skills and a winning attitude. This individual will receive service calls into the dealership, determine the nature of the callers business, schedule Service appointments and direct the caller to their destination. This position will also be responsible for basic accounting skills and knowledge of routine accounting functions in cashiering. NO WEEKENDS! Monday-Friday 8:30am-5:30pm with an hour lunch break.

Orrin B. Hayes, Inc. has been established in Southwest Michigan for over 100years. Started in 1920, our founder, Orrin B. (Pug) Hayes, coined our motto "Service Sold It" Since 1920, a slogan that continues to sum up our customer service philosophy today. Located in downtown Kalamazoo, the dealership is now run by two of Pug's great-granddaughters, Amy Krone and Amanda Woodruff, the fourth generation of Hayes family members to operate the store.

What We Offer

  • Medical,Dental, and Vision

  • 401K Plan w/ company match

  • Paid time off and vacation

  • Growth opportunities

  • Paid Training

  • Family owned and operated

  • Long term job security

  • Health and wellness

  • Discounts on products and services


  • Calculate the customers bill using the dealerships computer system
  • Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
  • Make change accurately and issue receipts to customers
  • Answer phones and direct consumer to the proper department and follow up in a timely manner
  • Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
  • Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
  • Assist the managers with various clerical duties as needed
  • Be friendly, professional, courteous and efficient when working with all customers and employees
  • Familiarize yourself with department structures & internal procedures for assisting customers efficiently
  • Back up Service Advisors


  • Experience with Microsoft Office suite is a plus
  • Available to work flexible hours on weeknights & weekends
  • Ability to communicate customers' interests needs and requests to management and sales personnel
  • Professional personal appearance
  • Clean driving record

Recommended Skills

  • Calculations
  • Customer Service
  • Friendliness
  • Microsoft Office
  • Sales
  • Sales Till Operation
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