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PAPI Quality & Operational Excellence Specialist job in Cleveland at ABB Group

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PAPI Quality & Operational Excellence Specialist at ABB Group

PAPI Quality & Operational Excellence Specialist

ABB Group Cleveland, OH Full Time

PAPI Quality & Operational Excellence Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

The Quality Specialist has the role of deploying and facilitating the quality culture in IAPI Service, ensuring and controlling quality to exceed customer expectations while ensuring sustainable operations, and representing the customer’s voice within local teams, providing customer experience feedback and input.

Reporting to the Quality & Operational Excellence Special, you will contribute in the development of the quality & continuous culture for the local PAPI division (Service and Solutions) and the US Life Cycle Services (LCS) group and report to the PAPI North America Hub Quality and Operational Excellence Manager.

Your responsibilities

  • Support strategy: Promote and support the deployment of the Quality and Operational Excellence (Q&OpEx) strategy to accelerate the rate of operational improvement.
  • Operations: Establish and implement Q&OpEx priorities and targets in cooperation with functional team members across all functions within the local operation, monitor progress and support actions on deviations from targets.
  • Strengthen organization: Train and coach local teams in the standard quality improvement approach (i.e. L6S) to develop organization capability to continuously improve business practices and performance.
  • Operational excellence: Take part and lead continuous improvement projects. Share your knowledge within the organization. Establish and maintain a continuous improvement culture.
  • Quality management system (QMS): Support and maintain the QMS of the local division to drive standardization and consistent execution in delivery of customer requirements with all aspects managed in line with ISO standards as well with ABB Business area and Division guidance. Act as the Quality Council Chair for the US Life Cycle Services group.
  • Customer: Assists with the analysis and communication of customer perceptions to guide the local improvement actions toward greater customer satisfaction.
  • Quality Compliance: Lead internal audits to verify whether the QMS conforms to ABB and ISO requirement, and that it is effectively maintained. Lead the Quality council management reviews.
  • Lead the external audits. Assist in the application of appropriate corrective and preventive action and manage solutions to closure.

Your background

  • Bachelor’s degree and a minimum of 2 years of related experience required, or ABB service experience may be considered as equivalent.
  • L6S certification is a plus.
  • Good English communication and writing skills.
  • Teamwork and collaboration skills.
  • Ability to learn quickly and work with different systems/applications.
  • Travel may be required up to 5%.
  • Candidates must already have a work authorization that would permit them to work for ABB in the US.


  • Retirement plan
  • Life insurance
  • Disability insurance
  • Medical insurance
  • Wellbeing program

More about us

Process Industries division delivers complete electrification and automation solutions, industry-specific products and lifecycle services across industries. Engineering and delivering automation solutions from device to monitoring and control make our customers get more out of their investment; digitalization solutions including collaborative operations and augmented reality help improve plant and enterprise productivity, reduce maintenance and energy costs. Our engineering, project management, services and solutions portfolio covers a wide range of industries - Mining, Pulp & Paper, Metals, Aluminum and Cement, Data centers and Food and Beverage

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website

Equal Employment Opportunity and Affirmative Action at ABB

ABB in the United States requires employees to be fully vaccinated against COVID-19, or in specific and limited circumstances, be approved for a sincerely held religious belief or a medical/disability accommodation.

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:

[ Link removed ] - Click here to apply to PAPI Quality & Operational Excellence Specialist

As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at


Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at

or by sending an email to [ Email address blocked ] - Click here to apply to PAPI Quality & Operational Excellence Specialist. Resumes and applications will not be accepted in this manner.

Recommended Skills

  • Quality Management
  • Operations
  • Continuous Improvement Process
  • Operational Excellence
  • Corrective And Preventive Action (Capa)
  • Customer Satisfaction
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