Location: San Antonio, TX Description: Our client is currently seeking a CS - Customer Service Rep Assc /21/CUS001 [Additional Description]
This job will have the following responsibilities:
Answer inbound phone calls while displaying a willingness to assist, displaying compassion and empathy. Make outbound calls as necessary.
Schedule, coordinate and assist with patient appointments. Relay necessary messages to staff through direct call or by appropriate communication process.
Coordinate care for all services ordered by healthcare provider in order to meet the treatment needs of the member.
Verify necessary information and record in the patients chart.
Maintain and update current information on physicians? schedules ensuring that patients are scheduled properly.
Accurately answer questions or guide in right direction regarding patient appointments, prescriptions, testing, etc.
Create, maintain, and update patient records and associated schedules.
Participate in all other communal job duties necessary for functioning of the office.
Attend meetings as required.
Perform other duties as assigned.
Qualifications & Requirements: Spanish Preferred
Must have qualifications/experience:
1. An education level of at least a high school diploma or GED OR 5 years of equivalent working experience
2. Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs
3. Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed
4. All new hires will be required to successfully complete Customer Service training classes and demonstrate proficiency of the material
Shift Start/End Time: Hours of operation will be Monday-Friday 7a-7p Saturdays 8-12pm. Shift may fall any time within the hours of operation, but most likely 8a-5p. Possibility of working weekends in the future
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Job ID: 722710
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