Req Number 76154
Leads complex data analysis for developing an understanding of customer segmentations and communications operational tactics to provide insight. Guides the development of program strategies and technology that are highly relevant and personalized. Provides insight and perspective on programs and technology, then recommends course of action based on observations and analyses resulted from interactions, campaigns or programs.
Ensures clients requirements and product needs are defined, and guides them through the set up process.
Ensures data mining exploration is conducted using the data repository to provide greater insight into customers and their behaviors, trends, and preferences; synthesizes and translates raw data into actionable analyses and reports.
Oversees and maintains client specific project plans and schedules, ensuring resources are scheduled accordingly to complete tasks on time and efficiently, while managing client expectations during the onboarding process.
Maintains audience management through the detailed understanding of customer demographics and psychographic segmentations for use of behavioral targeting and personalization.
Builds and creates audience segmentations and facilitates automations and customized journeys across all channels (web, mobile, email).
Identifies opportunities to help reduce risk in decision making, in order to optimize the new brand, and customer journey experience.
Develops, designs, plans and coordinates customer journey and pathways for different audiences, collaborates with stakeholders to orchestrate channel delivery.
Collaborates closely with Centers of Excellence and business units to ensure all customer interactions and integrated marketing campaigns are aligned.
Uses knowledge and skills to contribute to the development of functional objectives and principles to achieve goals in innovative ways. Problems addressed are of diverse scope and complexity ranging from moderate to substantial.
Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Bachelor's Degree required, or equivalent combination of education and related experience.
5-7 years of relevant experience and progressive experience where team leadership was demonstrated, required.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
The salary range for this position is $70,470-$116,870/year
It is Northwell Healths policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.
- Data Analysis
- Decision Making
- Integrated Marketing Communications
- Managing Client Expectations