Icon hamburger
Customer Service in Jackson,Wisconsin
Apply to this job.
Think you're the perfect candidate?
Apply Now

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.

Technical Support Specialist

QTI Group Jackson Full-Time
$45,760.00 - $50,000.00 / year
Apply Now
Pay Information
Base Pay: 45760 - 50000 USD paid yearly.


The QTI Group has partnered with a Manufacturing company in the Washington County area to bring on a Technical Support Specialist for their customer service department. The ideal candidate will have experience working in the industrial electrical field with knowledge of electrical control systems and solid state technology. Along with that, SAP and Salesforce experience is preferred. This is a direct hire position. Pay is negotiable and based on experience.


  • Provide technical support resolution via phone and email with end users, contractors, and dealer network
  • Resolve electrical and mechanical problems that could be encountered before, during, and after product installation.
  • Communicate and coordinate with internal departments to ensure accurate resolution in a timely manner
  • Accurately process and properly record call and email transactions utilizing computer software programs
  • Assist in department process improvements to maintain and improve upon the industry leading Technical Support experience
  • Assist Engineering on R&D projects both in house and in the field.
  • Offer technical guidance to the Parts department involving custom orders
  • Travel occasionally to customer sites to resolve problems that need onsite assistance.


  • Industry experience in high speed doors, material handling or dock levelers is preferred
  • Commercial or industrial electrical background and working knowledge of relay logic, electrical control systems, and solid state technology
  • Excellent verbal and written communication skills with an emphasis on proper phone etiquette
  • Working knowledge of Salesforce and SAP is preferred
  • High attention to detail and accuracy for problem analysis and solutions
  • Mechanical aptitude
  • Some travel may be involved



Skills required

Customer Service
Technical Support
Problem Solving
Information Technology
Troubleshooting (Problem Solving)
Customer Support
Apply to this job.
Think you're the perfect candidate?
Apply Now

Job ID: 106400


For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

At The QTI Group, we have a knack for matching talent with culture and culture with talent. It’s something that comes with open, honest communication-a skill we’ve honed through years of sharing knowledge and building connections within our communities. We do this because we believe the well-being of you and everyone else is more than professional. It’s personal. Whether you’re looking for a temporary, contract to hire or direct hire position, we provide effective and personalized job search and application options. Best of all, our wide-reaching network offers you more choices to consider, including jobs at all skill levels.

Not Ready To Apply?
Jobs at QTI Group Talent Network

View the full profile