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Customer Service in Jackson,Wisconsin
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Technical Support Specialist

QTI Group Jackson Full-Time
$45,760.00 - $50,000.00 / year
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Pay Information
Base Pay: 45760 - 50000 USD paid yearly.

Summary:

The QTI Group has partnered with a Manufacturing company in the Washington County area to bring on a Technical Support Specialist for their customer service department. The ideal candidate will have experience working in the industrial electrical field with knowledge of electrical control systems and solid state technology. Along with that, SAP and Salesforce experience is preferred. This is a direct hire position. Pay is negotiable and based on experience.

Responsibilities:

  • Provide technical support resolution via phone and email with end users, contractors, and dealer network
  • Resolve electrical and mechanical problems that could be encountered before, during, and after product installation.
  • Communicate and coordinate with internal departments to ensure accurate resolution in a timely manner
  • Accurately process and properly record call and email transactions utilizing computer software programs
  • Assist in department process improvements to maintain and improve upon the industry leading Technical Support experience
  • Assist Engineering on R&D projects both in house and in the field.
  • Offer technical guidance to the Parts department involving custom orders
  • Travel occasionally to customer sites to resolve problems that need onsite assistance.

Qualifications:

  • Industry experience in high speed doors, material handling or dock levelers is preferred
  • Commercial or industrial electrical background and working knowledge of relay logic, electrical control systems, and solid state technology
  • Excellent verbal and written communication skills with an emphasis on proper phone etiquette
  • Working knowledge of Salesforce and SAP is preferred
  • High attention to detail and accuracy for problem analysis and solutions
  • Mechanical aptitude
  • Some travel may be involved

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Skills required

Customer Service
Technical Support
Problem Solving
Information Technology
Troubleshooting (Problem Solving)
Customer Support
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Job ID: 106400

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At The QTI Group, we have a knack for matching talent with culture and culture with talent. It’s something that comes with open, honest communication-a skill we’ve honed through years of sharing knowledge and building connections within our communities. We do this because we believe the well-being of you and everyone else is more than professional. It’s personal. Whether you’re looking for a temporary, contract to hire or direct hire position, we provide effective and personalized job search and application options. Best of all, our wide-reaching network offers you more choices to consider, including jobs at all skill levels.

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