An established, and growing, marketing company in Santa Barbara is seeking a proactive and motivated individual to join their customer service team. The Customer Service Representative is a key role who will interface with customers and provide a ?can do? approach when problem solving. The ideal candidate enjoys ?wearing many hats? in a position and has the ability to work cohesively with diverse teams and communicate effectively verbally and in writing in order to represent the mission and ideals of the Customer Service Team.
•Inputting incoming customer orders and coordinating shipping accordingly
•Assisting customers with non-technical product inquiries
•Troubleshooting customer order discrepancies
•Filing and maintaining customer order documents
•Assisting customers with delivery related customer complaints such as wrong product shipped, etc. and reporting complaints to identify a root cause effect and resolution
•Answering calls and emails in a timely manner
•Processing order requests received by phone and email for customers with accuracy and responsiveness
•3+ years of relevant Customer Service experience
•Proficient in Microsoft Office Suite: Outlook, Excel, Word, PowerPoint (Access skills are a plus)
•Ability to clearly articulate messages to a variety of audiences
•Experience with conflict resolution
•Ability to solve complex issues that are in the best interest of the customer and the company
If you are interested and meet the criteria above, please reply with your most updated resume with applicable experience. Thank you and we look forward to hearing from you!
We are an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, age (40 and over), gender identity, national origin, protected veteran status, disability or any other protected classification under federal and state law.
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Job ID: 1125 - CSR.135895
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Since 1964 On a journey around the world during the early 1960s, Bernard "Bernie" Howroyd had to work odd jobs in order to pay his way forward—selling encyclopedias in Australia to chocolates in Canada. Through these varied encounters, an incredible insight started to form in young Bernie’s mind: “No matter where people are from, no matter what language they speak, everyone deserves to be heard and respected.” Inspired and driven by this realization, he took that insight and started AppleOne Employment Services in Los Angeles in 1964. Hiring Made Human We at AppleOne have one true belief. We believe in people. Since 1964, we have connected the best people, their talents, skills, career goals, and aspirations with the best companies. We are "Career Gurus." We are "People-People." Let us introduce you! AppleOne is part of the ActOne Family of Companies. Across our company groups—A-Check Global, AgileOne, and ATIMS—we are able to provide comprehensive services and technologies to our enterprise partners. Our integrity and quality of service is recognized by our ISO-9001:2008, IMAGE, and WMBE Certifications. We have serviced Federal government over the years (including direct with FEMA). We are DCAA compliant. Recently, we formed a new corporation (ActOne Government Solutions, Inc.) specifically to service Federal government contracts.