Interfaces with homebuyer and trade partners to diagnose, schedule and complete warranty service work.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Schedule and supervise trade partner repairs in homes after delivery to homeowner.
Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.
Provide accurate and timely information to Customer Care Manager on progress and scopes of work.
Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.
Evaluate trade partner and product performance. Provide ongoing information to Customer Service Manager as it relates to quality of workmanship and materials.
Work with Customer Service Manager on special projects as needed.
Participate and attend department meetings.
Keep accurate service request logs and documentation of all work performed.
Perform all other duties as assigned.
EDUCATION AND ADDITIONAL REQUIREMENTS:
Three (3) years of residential, customer care or construction field experience required
High school diploma or GED preferred, but will accept equivalent work experience
Maintain regular attendance and punctuality relative to daily work schedule is required
Intermediate to advanced computer skills with Microsoft Office, but specifically Microsoft Word and Excel
Excellent communication skills, verbal and written
Strong organizational and interpersonal skills
Must be able to deal effectively with confrontational situations and maintain objectivity in public relations
Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines
Follow directions from a supervisor
Understand and follow work rules and procedures
Accept constructive feedback
This is primarily a sedentary office position which requires the ability to occasionally bend, stoop, reach, lift, move and carry office supplies and materials weighing 25 pounds or less. Finger dexterity required to operate a computer keyboard, calculator and telephone equipment.
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Job ID: 2021-16540
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