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Call Center Quality Navigator San Antonio job in San Antonio at UnitedHealth Group

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Call Center Quality Navigator San Antonio at UnitedHealth Group

Call Center Quality Navigator San Antonio

UnitedHealth Group San Antonio, TX Full Time

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm)

The Population Health Quality Navigator role is responsible for helping the patients navigate the health care systems, including overcoming social determinants of health and addressing open gaps in care.  This role will also reviews medical records to abstract medical data to support HEDIS/STAR and WellMed defined quality measures. This role will verify, update and maintain health related data per operational standard procedures. The primary focus of the role is to help patients optimize their health to the most optimal level and capture all supplemental data available in the Medical Record in order to achieve the highest star score possible.  

If you are located in San Antonio, TX you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

  • Calls patients via phone to address gaps in health care
  • Engage patients over the phone to schedule appointments
  • Coordinates use of available resources
  • Refer patients as needed to other departments
  • Collects data in accordance with HEDIS technical specifications requirements for supplemental data collection
  • Review physician progress and encounter notes and identifies specific documentation related to HEDIS/STAR and WellMed defined quality measures
  • Adheres to specific data entry requirements
  • Verifies patient level account data is acceptable by reviewing, correcting, transmitting, deleting, or reentering specified data
  • Participates in system changes, testing and system upgrades by inputting new data and reviewing output with application development teams
  • Maintains daily productivity standards
  • Faxes request for additional information when needed
  • Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma or GED equivalent
  • 2+ years of call center experience
  • Proficiency with Microsoft Office applications to include Word, Excel and Outlook
  • Medical terminology knowledge
  • Proven ability to maintain professionalism and a positive service attitude at all times

Preferred Qualifications:

  • Certified Medical Assistant training or certification
  • 2+ years of experience in a physician’s clinic or hospital
  • Certified Professional Coder
  • Certified healthcare professional
  • Clinical work experience; especially in primary care settings
  • Excellent oral and written communication skills
  • Solid attention to detail and excellent organizational skills
  • Bilingual- Fluent in English and Spanish
  • Have the ability to multi-task in a fast paced and deadline driven environment
  • Ability to facilitate process completion within specific time parameters
  • Ability to lift up to 10 pounds
  • Ability to sit for extended periods of time
  • Ability to use fine motor skills to operate office equipment and/or machinery
  • Ability to receive and comprehend instructions verbally and/or in writing
  • Ability to use logical reasoning for simple and complex problem solving

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 550,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

For more information on our Internal Job Posting Policy, [ Link removed ] - Click here to apply to Call Center Quality Navigator San Antonio.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords:  Quality Navigator Call Center, WellMed, San Antonio, TX, Texas, Telecommute, Telecommuter, Telecommuting, Work at Home, Work from Home, Remote

 

Recommended Skills

  • Medical Terminology
  • Medical Records
  • Spanish Language
  • Attention To Detail
  • Professional Attitude
  • Coordinating
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