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Front Desk Agent in Nyack, Ny

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Front Desk Agent

Spirehotels Nyack, NY (Onsite) Full-Time

Marriott Park Ridge
300 Brae Blvd
Park Ridge, NJ 07656, USA



Description

The Marriott Park Ridge is seeking a Front Desk Agent to join their positive and talented team! Conveniently located within minutes of Woodcliff Lake, Nyack, The Outlets at Bergen Town Center and the excitement of New York City, our hotel provides sophisticated spaces, thoughtfully designed to make you feel at home.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

  1. Deliver unparalleled service, courtesy, and care to our guests
  2. Respond promptly and effectively to guest questions and requests
  3. Streamline the check-in and check-out process for guests
  4. Answer incoming phone calls with promptness and professionalism
  5. Excel at multitasking in a dynamic environment
  6. Resolve guest concerns with attentive service recovery

Physical Demands:

  1. Ability to lift, carry, push or pull 10 lbs
  2. Primarily standing for majority of shift

Qualifications:

  1. Education:
    High school diploma or its equivalent
  2. Experience:
    One year of Front Desk experience in hotels preferred
    One year of experience working in customer service or a guest-facing role required
    Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
    Previous experience with hotel PMS systems a plus

SPIRE Hospitality is an Equal Opportunity Employer, including disability and veterans.


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Recommended Skills

  • Courtesy
  • Customer Service
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Word
  • Multitasking

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Job ID: lnts78d

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