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IT Help Desk Support-3rd shift job in Camden at PDS Tech, Inc.

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IT Help Desk Support-3rd shift at PDS Tech, Inc.

IT Help Desk Support-3rd shift

PDS Tech, Inc. Camden, NJ Full-Time
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Responsible for providing front line support, via call, chat or email, to all Employees and contractors, Escalating malfunctions to level II or level III support when necessary. Document problems and resolutions. Responsible for assisting senior personnel with ensuring that all hardware platforms, operating systems, utilities, and related tools and devices are available for successful management of production schedules and service levels. Assists with analyzing and evaluating system malfunctions and takes appropriate action to correct systems as directed. Escalates malfunctions to level II or level III support when necessary, documents problems and resolutions. Discrete Duties Include: Provides 24x7 remote support in Operations Center. Handle incoming calls, chats and emails from customers. Create tickets in ITSM system and work with customer until completion escalating when necessary, providing basic IT functions (account issue troubleshooting, software installs, access requests, and troubleshooting hardware). Maintains knowledge database. Escalates deficiencies in technical processes and informs Level III Support. Monitor IT systems (SAP, Network infrastructure). Create badges and monitor badge system. Monitor security systems. Handle customer threat assessments.
Minimum of Associate Degree required in a computer related field, or equivalent work experience. 12 years’ experience working in a Service Desk or Operations center.  Understanding of ITSM systems and ITIL processes. ITIL Service Management knowledge preferred. Understanding of Windows Operating Systems (desktop, server), as well as various mobile operating systems (iOS and Android). In depth user knowledge of Microsoft Office products including Outlook. Strong client relations/customer service skills required. Strong written and verbal communication skills, along with the ability to absorb and present large amounts of detail through various forms of communications to any level of business users, IT management or technical role.
1:am to 9:30am, Thursday,Friday,Saturday,Sunday,Monday

PDS Tech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:

  • Health insurance
  • Paid holidays
  • Weekly payroll
  • Immediate 401(k) eligibility
  • Completion Bonuses
  • Training
  • Please note availability of benefits may vary by position

PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. To find out more about PDS, please visit [ Link removed ] - Click here to apply to IT Help Desk Support-3rd shift

$$$ PDS pays for referrals! $$$

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