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Scheduler- Westerville Medical Associates
Central Ohio Primary Care Physicians is seeking a Part Time Scheduler/Population Health Rep for our Westerville Medical Associates office in Westerville, OH. This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. This is a part time position working around 20 hours a week.
Essential Duties and Responsibilities:
•Ensure patients have a positive experience over the phone.
• Call and schedule annual wellness visits.
• Maintain knowledge of quality metrics.
•Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
•Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
•Ensure confidentiality of patient data and stay up to date with HIPAA regulations.
Experience, Education, Licensures & Certifications
•Preferred: 1 year of administrative experience in a healthcare related setting
•Required: High School diploma or GED
Knowledge, Skills & Abilities
•Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
•Strong organizational and communication skills;
•Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
•Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
•Ability to work independently and in a team environment; and able to lead by example;
•Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)
- Clinical Works
- Customer Service
- Electronic Medical Record
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Job ID: 35574430223
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