Skip navigation
Unable to save this job. Please try again later.


Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Amherst, NY

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Bank Teller jobs in Amherst, NY delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
8 to 15 characters
1 uppercase letter
1 number or symbol
1 lowercase letter
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

BSOA IV-Cash Vault Services

M&T Bank • Amherst, NY

Posted 18 days ago

Job Snapshot

Other Great Industries

Job Description

Commerce Drive is accessible by public transportation:


Act as the primary contact for new customer set-ups, inbound customer calls/inquiries, and solving problems for all supported Cash Management Services' products, utilizing excellent oral and written communication skills.


This position will work closely with the CVS Group Leader/Manager to support high profile Cash Vault customers. Receive incoming customer / branch calls using excellent customer service and telephone skills. Answer queries and resolve customer issues using related software and appropriate documentation. Work directly with 3rd party processing vendor, product managers, sales representatives and Cash Management operational staff to resolve product issues, customer problems and inquiries.

Support special services requests for select commercial customers such as special currency orders, late orders, specialized reporting and seasonal or event related support services.

Work directly with branch staff, internal departments and risk analysts to solve branch issues relating to currency orders/shipments and strap differences for all M&T branch network

Required to obtain an in-depth knowledge for all Cash Vault offered services. Responsible for the successful onboarding of new Cash Vault customers by ensuring timely, accurate and thorough customer setup processing.

Perform review and approval of work product from Customer Service Group staff

Support the Customer Service Group by taking ownership of escalated customer issues.

Participates in department projects as needed


Associates degree and 2 years customer service experience or equivalent work experience. Excellent oral and written communication skills. Troubleshooting and problem solving in a fast-paced environment. Must be flexible with the ability to interact with clients, peers and management in a professional manner. Extensive personal computer skills a must.


Banking systems and cash management experience a plus.

Strong analytical skills

Strong knowledge of Microsoft Office

Excellent knowledge of HOGAN, SAR, CTA, CRM, TMAH, VeriTrak and Outlook

Job ID: 3DL4H
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.