HRIS Functional Analyst (Remote Possible)

Who We AreJoin a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people
They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential
Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years
We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists
First American will always strive to be a great place to work, for all
For more information, please visit www.careers.firstam.com.

What We DoThe HRIS Functional Support Analyst provides Tier-2 and higher application support across several modules in Workday for a global organization
The successful candidate will need to be knowledgeable, helpful, courteous and willing to take full ownership of issues that arise, ensuring issues are resolved from start to finish, in a timely manner.

What You'll Do

Provide application support such as triage incidents, research application bugs, respond to customer escalations, recreate scenarios and document findings, create user documentation and guides for new features and/or changes
Troubleshoot issues, perform and document root cause analysis, and implement possible solutions to their full resolution (either independently or by leveraging cross-functional internal resources)
Update business process steps and/or condition rules, research and apply break fixes
Provide common support for, but not limited to: Reassign Tasks, Document Distribution, Location Setup, Assign Establishments, Alerts & Notifications, Audits, Position Management, etc.
Research and prepare mass uploads (EIBs) for various application data changes for application areas assigned; troubleshoots data-related issues
Engage with our HRIS functional and technical teams about issues with our application platform and/or enhancement requests
Participate in testing efforts for new implementations as assigned
Become familiar with the organization's operational processes and how they interact and leverage applications

What You'll Bring

Bachelor's degree or equivalent combination of education and experience
3+ years in a Workday Administrator role, with experience in any of the following Workday modules: HCM, Time & Absence, Payroll, Recruiting, Learning, Benefits, Help, etc.
Exposure to Workday configurations and integrations (e.g., EIBs, Report Writer, Calculated Fields)
Knowledge of MS Office Suite (Advanced Excel - including manipulation of large data sets that require vlookups and pivot tables, Word, PowerPoint)
Strong customer-service orientation; demonstrated ability to work well and collaborate with all levels of the organization
Excellent communication skills with ability to present findings and translate data into an understandable document; must be able to write and speak clearly, easily communicating complex ideas
Ability to remain highly focused with strong attention to detail and follow-up

Pay Range: $72,125 - $96,125 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting
Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success
We are proud to foster an authentic and inclusive workplace For All
You are free and encouraged to bring your entire, unique self to work
First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work
First American is committed to diversity and inclusion
We are an equal opportunity employer.