Icon hamburger
Briefcase

Create Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
No Thanks
US
What job do you want?

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Automotive Warranty Administrator Tech at Lkq Corporation

Automotive Warranty Administrator Tech

Lkq Corporation Grand Prairie, TX Full-Time
Apply Now

Create Job Alert.

Get similar jobs sent to your email




$21 - $23/ HR


Job Summary:


Investigates customer inquiries about merchandise or warranties by performing the following duties




Essential Job Duties:


Be familiar with ATK internal Policies, values, and ATK Quality Policy


Be aware of his/her process/sub process and know related procedures


Provide quality customer service according to product support procedure (P0583001)


Maintain performance indicators in acceptable levels


Answer all calls promptly and courteously


Assisting customers on the telephone with any inquiry they may have regarding technical or warranty concerns they may have


Provide technical service to customers, dealers, and field technicians for the products and services sold by ATK North America


Primarily diagnose, troubleshoot, and recommend field repairs regarding "internal engine" failures


Under minimal supervision, provide technical support to the ATK customer base on a variety of automotive related repairs, by use of telephone, internet, email, and written communication consistent with the objectives and policies set forth by the department.


Notifies customer and designated personnel of findings, adjustments, and recommendations such as denied or approved warranty, payment of a claim, credit of customer's account, or adjustment of customer's bills


Recommends to management improvements in product, packaging, shipment methods, service, or billing methods and procedures to prevent future complaints of similar nature


Contact customers as a follow up to ensure customer satisfaction, as required


Keys information into computer to obtain computerized records


Maintain a safe and clean work environment (5S Program)


Be familiar with ATK's Code of Safe Work Practices.





Education & Experience: GED, 2 years Automotive Technical School and 5 years automotive repair experience; or 10 plus years automotive repair experience. Must be familiar with diagnostic and repairs of internal combustion engines.



Knowledge/Skills/Abilities: Computer skills, ability to communicate effectively with customers, ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.



Essential Physical Demands/Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Recommended skills

Packaging And Labeling
Technical Support
Self Motivation
Troubleshooting (Problem Solving)
Computer Literacy
Customer Service
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve Careerbuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 15730

Careerbuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using Careerbuilder you are agreeing to comply with and be subject to the Careerbuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.