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Senior Assistant Computer Support
DXC Technology • US-State-CA
Posted 20 days ago
Provides basic troubleshooting assistance and ticket resolution for personal computer users.
Essential Job Functions
- Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs.
- Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors.
- Recommends hardware solutions regarding personal computers in assigned areas.
- Assists with computer studies, projects, and implementation of policies throughout area of assignment.
- Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems.
- High school diploma or G.E.D.
- Two or more years of personal computer support experience
- Experience working with personal computer hardware, software, and terminology
- Experience working with personal computer systems and local area networks
- Computer skills
- Organizational skills
- Problem solving skills
- Ability to operate computer peripherals including monitors, printers, and scanners
- Office environment