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Customer Service in Mount Shasta,California
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Senior Assistant Computer Support

DXC Technology Statewide Full-Time
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Job Description:

Summary

Provides basic troubleshooting assistance and ticket resolution for personal computer users.

Essential Job Functions

  • Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs.
  • Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors.
  • Recommends hardware solutions regarding personal computers in assigned areas.
  • Assists with computer studies, projects, and implementation of policies throughout area of assignment.
  • Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems.

Basic Qualifications

  • High school diploma or G.E.D.
  • Two or more years of personal computer support experience
  • Experience working with personal computer hardware, software, and terminology
  • Experience working with personal computer systems and local area networks

Other Qualifications

  • Computer skills
  • Organizational skills
  • Problem solving skills
  • Ability to operate computer peripherals including monitors, printers, and scanners

Work Environment

  • Office environment

 

Skills required

Customer Service
Technical Support
Problem Solving
Information Technology
Troubleshooting (Problem Solving)
Customer Support

Location

Salary Estimator

Based on Job Title, Location and Skills
$59K
Below Avg. Average Above Avg.
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Job ID: 51169888

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