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Customer Service Analyst

AIC (part of ACS Group) Hicksville Contractor
$20.00 - $24.00 / hour
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Job Location: Waltham, MA/ Syracuse, NY/ Hicksville, NY

The primary purpose of the role is to support the IT Commercial Team with the progressing of internal user requests for engaging with external IT suppliers to seek quotations for various IT goods and services. Currently there are multiple systems that are utilized across the organization's businesses to make such requests and the role will ensure that each request is logged and managed efficiently and effectively. This role will also assist in developing reports to enable continuous improvement opportunities to be identified and delivered.

Experience & Qualifications

  • A minimum of 5 years' experience in customer service roles with increasing responsibility
  • Knowledge of general office systems including MS Word, Excel, PowerPoint, SharePoint and Outlook
  • A working knowledge of SAP systems is desirable
  • Experience reviewing and resolving data discrepancies
  • Experience of dealing with a wide range of stakeholders with the ability to resolve complex customer related queries and issues
  • Ability to manage competing priorities and meet deadlines
  • Excellent written / oral communication skills, follow-up, and negotiation skills
  • A knowledge of the IT industry and IT contracts would be helpful but is not essential

Recommended skills

Microsoft Power Point
Microsoft Outlook
Microsoft Excel
Microsoft Share Point
Information Technology


Salary Details

Based on Job Title, Location and Skills
Below Avg. Average Above Avg.

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Customer Service Analyst
$20.00 - $24.00 / hour
Estimated Salary: $65K
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Job ID: 172465


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AIC is a leading talent solutions firm that provides highly-skilled Information Technology (IT), Engineering, and Finance professionals to clients nationwide. With an unwavering commitment to excellence, integrity, and innovation, AIC draws from 50 years of experience in the consulting services industry to provide unparalleled business and technical expertise to middle market and Fortune1000 companies. Founded in 1966, AIC is part of the ACS Group.

Our services are designed to meet clients' changing needs and our approach is flexible and collaborative. We take the time to understand your business and the unique needs of your environment, and then apply our technical knowledge and industry perspective to deliver a custom solution. Whether that means supplying you with an individual, several members of a joint project team or a completely outsourced solution, AIC has the expertise and the resources to deliver.

Our experience, passion and client-centric approach have resulted in a long track record of success. For more than 45 years, AIC has provided the added technical capacity and expertise required to help businesses drive value, control costs and deliver on the promise of a more efficient and productive enterprise.

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