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Complaint Handling Associate

Alpha Consulting Corp. Pleasanton, CA Contractor
$51,796.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
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COMPLAINT HANDLING ASSOCIATE
PLEASANTON, CA

Project Description:
The primary responsibility of this position is the investigation, analysis, resolution, trending of all complaints. Specific responsibilities include; while maintaining the complaint files.
  • Being point of contact with customers and patients.
  • Providing excellent customer service and guiding customers and patients through complaint reporting process.
  • Day-to-day review of service calls to identify and categorize complaints.
  • Establishes and maintains complete complaint files for all customer complaints.
  • Responsible for investigating complaints to resolve both product/procedure issues determined through failure analysis, focusing on root cause analysis.
  • Reviews and analyzes customer complaint information for trending/risk analysis and corrective action and resultant effectiveness of action.
  • Interfaces with customer service and technical service and other groups on a daily basis to drive timely completion of complaints.
  • Will communicate directly with customer to resolve complaints.
  • Applies systematic problem-solving methodologies in identifying, prioritizing, communicating and resolving complaints.
  • Maintains compliance to internal complaints procedure, FDA, ISO and Canadian medical device regulations.
  • Responsible for performing all duties in compliance with FDA's Quality System Regulation (QSR), ISO13485, the Canadian Medical Device Regulations, and all other international regulatory requirements with which Client complies.

Required Skills:
  • Bachelor's degree in science or other technical discipline or a minimum of 2 years relevant work experience preferred.
  • Minimum of 1 year of experience in FDA regulated medical device manufacturing environment(s) preferred.
  • Knowledge of QSR, ISO13485, and ISO14971.
  • Problem solver.
  • Self-directed.
  • Competent using office software including Database management, MS Word, Excel, Internet Explorer, PowerPoint, and Outlook.

This 12+month position starts ASAP.

Please E-MAIL your resume (attachment to email) with rate and availability to Krysty: URL blocked - click to apply

ALPHA'S REQUIREMENT #19-02002
MUST BE ELIGIBLE TO WORK IN THE U.S. AS AN HOURLY W2 EMPLOYEE
 

Recommended skills

Requirement Prioritization
Complex Problem Solving
Communication
Microsoft Outlook
Microsoft Excel
Perseverance

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

x

What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$51,796
Avg. Yearly Salary
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Job ID: 19-02002

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