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  • Birmingham, AL

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Manager, Global Sales Enablement & Service

Johnson Controls • Birmingham, AL

Posted 2 months ago

Job Snapshot

Degree - 4 Year Degree
Other Great Industries
Sales, Management

Job Description

The Manager, Global Sales Enablement & Service is responsible to create long-term, trusting relationships with our internal and external customers in order to effectively drive continuous improvement and growth through influence and with a customer centric approach. This position covers all domains within JCI including HVAC, Fire & Life Safety, Security, as well as Smart Building / Innovation / Data Enabled Solutions and Services. This person will be responsible for building and maintaining relationships with all operations and service teams within JCI globally to ensure customer satisfaction, loyalty and continued growth; creating and implementing continuous improvement programs; create and implement metric based approaches to driving pre and post sales efficiencies; creating and implementing recurring revenue growth strategies, service business development and, managing our existing customer service programs and related tools.

How you will do it

•Leverage existing as well as build and maintain new relationships with operational leaders in all JCI Region’s (North America, EMELA, APAC) and Key Countries which are responsible for the highest volume of global revenue and or opportunity per Region.
•Develop and maintain effective working relationships with select client operational teams, global strategic account directors, managers and executives, JCI centers of excellence, JCI product teams and other subject matter experts as required for position success.
•Create and implement a balanced scorecard approach to operational execution for global clients that provides positive feedback to branches / regions, shares best practices with other regions and creates a culture of continuous improvement that directly impacts customer loyalty and growth.
•Create and implement metric and data driven approaches to create efficiency of resource utilization, improve the velocity of our pipeline and increases satisfaction levels of both internal and external customers as it relates to pre and post sales processes.
•Leverage historical data to improve in-country insight into global accounts based on cost of labor, material and margin levels for secured order success while simultaneously maximizing JCI’s return on sales.
•Work with procurement and supplier management teams to drive supplier standardization in pricing and support across JCI regions for global customers.
•Leverage historical and on-going operational and service data to create trending information on best practices, areas of strength and most impactful areas of improvement for our JCI executive team to use to help drive customer loyalty and growth improvement throughout JCI.
•Lead the relationship development and management process of sub-contractors in non-JCI Countries to support our global accounts program.
•Lead our global service program from a strategic growth / business development perspective as well as manage our existing resources and tools in order to maximize customer satisfaction, growth and internal alignment for customer outcome based success.
•Track and measure key best practices, improvement measures and overall impact of operational and service programs detailed above.
•Building and maintaining internal relationships within both sales and operations as well as coordinating with numerous internal contacts in all regions of the world is a requirement to ensure successful pre and post-sales support of our client’s needs.
•This role is designed to support the Global Strategic Account teams’ strategic direction to be the single point of contact for our Regional teams and largest customers from a JCI Enterprise perspective to support our customers for all solutions and services in all domains.

Job Requirements

What we look for:

•3 + years leadership experience managing operational employees.
•Minimum 7-10 years of operations and or service experience in a building technology organization.
•Program/Project management experience and or certifications.
•Lean / Six Sigma certifications and or experience a definite asset.
•Experience and passion in leading continuous improvement strategies and making data driven analysis and decisions.
•Strong interpersonal skills and the ability to interface with all levels within the organization both in person and remotely.
•Ability to influence others without direct authority.
•Excellent verbal and written communications skills
•Strong listening and presentation skills
•Ability to multi-task, prioritize, and manage time effectively
•Ability to identify and analyze internal/external customer needs
•Experience in international business is preferred
•BA/BS degree or equivalent

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit

Job ID: 2119789
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