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Call Center - Inbound

CORESTAFF Services Andover Full-Time
$21.25
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Call Center / Customer Service / Entry-level Finance

10 Positions Temp to Hire

New Hire Class Starts on September 30th, 2019

Our client, Empower Retirement, located in Andover, MA is seeking Call Center Representatives to support their Participant Services division starting on 9/19/2019. These positions are temporary, starting immediately, with the potential to lead into future fulltime positions with Empower Retirement. This is a great opportunity for someone seeking a career in Financial Services.Job Duties:

  • Answering inbound calls from existing and new plan participants, employers, and third party specialists

  • Provide general account information and educate participants on questions and available options related to contributions, withdrawals and product information

  • Process distributions, loans and general account changes upon direction from participant as allowed by plan provisions

  • Assist participants through the navigation of the automated voice response system and participant website.

  • Submit requests for research and follow-up if needed after the initial call.May be required to make outbound calls if necessary

  • Review, comprehend and implement all new communication regarding plan updates and changes

  • Attend meetings and coaching sessions as required


Job Requirements:

  • Must be able to meet department call quality requirements

  • Consistent adherence to work schedule and punctuality required

  • Must have proven customer service and phone skills

  • Must have basic Keyboarding skills

  • Must have ability to problem solve and react quickly to client’s needs

  • Active Series 6 and Series 63 encouraged to apply (possible pay premium)

  • Bilingual (Spanish speaking) encourage to apply (possible pay premium)

  • Must be able to work up to 40 hours per week between the hours of 11:00 am – 8:00 pm EST, Monday through Friday with the possibility of Saturday 9:00 am – 5:30 pm EST

  • Must commit to long-term assignment with possible extension

  • Local candidates will be considered

  • Please submit your MS Word resume with your application

Related terms: csr, financial services rep, client services rep, customer service rep, call center, 401K, mutual funds, pension services, investments, retirement services, participant services, plan services, nla, pera, portfolio, finance degree

Corestaff Services is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. Corestaff Services is not associated with Core Staffing Services, Inc. which operates in the New York metro area.

 

Recommended skills

Spanish Language
Multilingualism
Scheduling
Series 6 Investment Company And Variable Contracts License (Mutual Funds/Variable Annuities)
Series 63 Uniform Securities Agent State Law License
Telephone Skills

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Call Center - Inbound
$21.25
Estimated Salary: $69K
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Job ID: JO000090278

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Corestaff offers commercial, professional and project-based staffing through a network of branch, center-based and on-site client locations across the US and Canada, including temporary, temp-to-hire, direct hire and project staffing for more than 100 job categories. Leafstone delivers these services in New York and Western Pennsylvania.

Corestaff and Leafstone are committed to providing outstanding client experiences by delivering the right talent and services to meet our client’s business needs.  We employ local and national recruiters in the US and Canada and an extensive Client Centric Services organization supporting recruiting throughout North America, ensuring our comprehensive service ability.  Our customer-centric approach to each client program offers improved efficiencies, productivity and overall cost reduction in sourcing, screening, and managing the contingent workforce.

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