Assists with the management of a Loan Processor/Home Loan Advocate (HLA) team to ensure mortgage loan applications are processed and completed according to established policies and procedures. The team leader supports the direct manager in all aspects of pipeline management, customer service and sales support.
Monitors Processors/HLA’s to maintain company set turn times and Coordinates and directs daily work flow requirements; pipeline management and reporting; Ensures all Processors/HLA’s perform to company set standard productivity and best in class customer service levels
Mentor/coach team members; provides training; Provides direction and makes decisions based on previous experience or appropriately escalates issues as needed
Develops and maintains relationship/partnership with other team leaders to share/implement best practices; Develops and maintains relationship/partnership with sales and other key departments to maximize efficiency
Communicates to internal staff and sales verbally and in writing regarding status, issues or additional requirements for processing loans
Communicates industry and company changes in order to maintain team unity and comprehension
Adheres to all applicable compliance regulations and provides direction to fix discrepancies as needed; Review quality of loans certifying that all information is accurate and in accordance with federal and state mortgage lending regulations
Familiar with reading and interpreting mortgage related documentation
Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstar’s internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies.
HS Diploma, GED or Foreign Equivalent
3-5 years of recent mortgage related processing experience
Experience with automated underwriting systems (DU/LP)
Knowledge of FHA, VA and FNMA/FHLMC policies and guidelines
Knowledge of MDIA and RESPA disclosure requirements
Supervisory experience preferred
Courteous and customer service orientated; ability to effectively communicate with internal and external partners, customers and management in both verbal and written formats
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