Skip navigation
Unable to save this job. Please try again later.


Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Indianapolis, IN

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Desktop Support Technician jobs in Indianapolis, IN delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
8 to 15 characters
1 uppercase letter
1 number or symbol
1 lowercase letter
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Desktop Support Technician

HomeAdvisor • Indianapolis, IN

Posted 6 days ago

Job Snapshot

Experience - At least 2 year(s)
Degree - High School
Other Great Industries
Customer Service, Information Technology

Job Competition



How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Angie's List and our sister company HomeAdvisor have combined to create the largest home services marketplace in the nation. Part of ANGI Homeservices (ANGI), we connect millions of homeowners across the globe with home service professionals through our innovative and user-friendly products. ANGI Homeservices operates 12 brands in eight countries, and is headquartered in Golden, CO.

Wanted: A customer service-focused technical support professional (also known as a Desktop Support Technician) looking to advance his or her career in the world of systems support and administration as part of a hard-charging, motivated Technical Operations team dedicated to keeping HomeAdvisor's and Angie's List IT Environment exceptional for our associates. This role will sit in our Indianapolis, IN, location, and will report to our Help Desk Supervisor.

Job Responsibilities:

  • Responding to incidents and requests for Tier 1 support
  • Triage incoming support issues and determine severity and impact, escalating when appropriate to higher tier support. Providing information to Tier 2 & 3 support as needed
  • Participating in maintenance activities on hardware, operating systems, and software applications, and, with supervision, making physical changes to PC, server, and network storage hardware.
  • Maintaining the alert/notification systems, and creating/modifying support documentation.
  • Travel between locations for support activities.

Why we think you'll want this job:

  • We have a casual, laidback vibe, and our commitment to our employees has landed us on the Indianapolis Star’s Top Workplace list each of the last 2 years.
  • Your teammates are passionate about their work and strive to be experts in their field. They love to learn from you, teach you, support you, and challenge you.
  • At HomeAdvisor and Angie’s List, we’re working on cutting-edge technology that is transforming the home services industry. We’re ambitious and motivated to be the largest global marketplace for home services professionals.
  • We are always looking for new ideas to solve problems; your opinion matters to us, and we want to know how you can excel at your job.

Required Experience:

  • Ability to provide world class customer service to HomeAdvisor/Angie’s List employees and partners through phone, email and desk-side support.
  • At least 2 years of experience in a technical support position of some kind - you must have your high school diploma or equivalent, and some college is desirable though not required. A+, Network+ and/or ACMT certifications get you bonus points.
  • Experience troubleshooting PC and Mac technical problems through remote troubleshooting.
  • Basic familiarity with servers, and network hardware, as well as familiarity with operating system software Work with computer imaging, printer support, etc.
  • Experience with modern IT Service Management systems a plus.
  • The ability to communicate in a variety of methods - email, written documentation, verbal instructions - and the ability to stop and listen.
  • Ability to follow process and procedures, and to communicate to management when possible changes should be made.
  • The ability to maintain composure when things get chaotic or if they don't quite go the way you planned.
  • Reliable transportation is needed to perform job responsibilities.

If you're interested in a career with us, we'd love to talk. If you have questions about any of our roles, talk with one of our Recruiters by signing up for our next chat: This isn’t a requirement for interviews; it’s just a chance for you to ask questions if you have them before or during the application process.

Job ID: DESKT02431
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.