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- Redwood City, CA
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Clinic Assistant I - Digestive Health
Stanford Health Care • Redwood City, CA
Posted 1 month ago
The Digestive Health Center is looking for a Clinic Assistant to answer phones in our busy interdisciplinary practice. This clinic is comprised of six different services and our CA will need to learn and understand the service and be able to direct calls to the appropriate team member. This is NOT a Medical Assistant position.
We need someone who enjoys talking to patients and can represent our team using the best C-I-CARE possible.
The Clinic Assistant I functions as a member of the clinic patient care team and is directed by the Clinic Manager or designee. Perform all clerical duties required to complete patient Check-in/Check-out, administer and coordinate the HMO referral and service authorization process, and performs other clinic front desk activities. Resolve patient problems of limited scope and complexity. This is an entry level clinic assistant job and requires one year of previous clinic experience.
Informs patient’s authorization and collects payment for new and returning patients, using the scheduling system.
Greets and welcomes patients and assists them with initial questions regarding appointments, payments, schedules, etc.
Prepares the necessary equipment and supplies for exam.
Maintains clean and orderly exam rooms, hallways and work areas.
Schedules and edits and maintains patient physician appointments for new and returning patients, using the scheduling system.
Manages information utilizing appropriate manual or electronic systems.
Answers multi-line phone, screens and routes calls, takes messages for clinic staff and physicians Assures appropriate verifications and authorizations are complete before patient sees provider
Locates and prepares patient medical records for clinic appointments, phone messages, and other request
Collects and sends specimens to appropriate labs for testing per protocol.
Processes requests for prescription refills according to established practice.
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Education: High School diploma or GED equivalent.
Experience: One (1) year of directly related work experience.
Licensure/Certification: None Required.
Knowledge, Skills, and Abilities
Knowledge of medical terminology.
• Knowledge of computer systems and software used in functional area
• Ability to speak and write effectively at a level appropriate for the job
Ability to provide customer service, solve problems, and manage multiple priorities.
• Knowledge of Windows-based office software, computers and operating systems
• Ability to adjust communications to fit the needs and level of understanding of the receiver
• Ability to exercise calmness in stressful situations