Icon hamburger
Briefcase

Create Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
No Thanks
US
What job do you want?

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Apply Now
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Admin/Clerical - Customer Service Representative at Neotecra, Inc.

Admin/Clerical - Customer Service Representative

Neotecra, Inc. Hicksville, NY Contractor
Apply Now

Create Job Alert.

Get similar jobs sent to your email

50% in Office, 50% in the field. Scheduled 8AM - 5PM. 40 hrs a week but field visits may be required in the evening and/or weekends depending on the customers availability


Job Title: Residential Customer Advocates (Energy Concierge Program)

Residential Customer Advocates (RCAs) RCA position is a contract position created to improve the JD Power residential scores by making personal contacts, providing customers with a person to answer questions and guide them on all the capabilities and offerings available from Client Long Island. The RCAs will obtain current customer information and customize solutions to customer needs as possible within the Client Long Island program offerings. Visiting customers allows customers an opportunity to ask questions and surface any issues they may be experiencing. The success of this position will reflect in our JD Power Residential scores.

Members will receive training on rates, billing, payment, informational services and energy efficiency. They receive training on how to engage customers, analyze their home's energy performance, assess needs and make informed recommendations. RCA's will offer customers an onsite home energy audit offered by Client Long Island.

Primary responsibilities
Conduct XX residential field visits per week to discuss Client Long Island programs and offerings and surface any customer issues. Make personal contact with the account owner(s) during the visit.
Facilitate the resolution of any outstanding issues involving a residential customer working with other departments: service, meter, balanced billing, billing questions, etc.
Encourage and assist customers with enrollment in: communication initiatives, enrollment in programs and offerings
Understand energy use and how it impacts customer bills
Review energy efficiency measures and distributed energy solutions with customers.
Conduct XXX onsite energy audits and explain recommendations to customers
Utilize digital applications throughout this process.
Document each visit as required on a weekly basis.
Applicants must be able to accommodate customer visits off hours and possibly on weekends

Required education, skills and competencies
5 years professional experience in a customer centric position
Self-otivated and able to perform XX field visits per week
Must be able to comprehend mapping and have ability to drive to locations
Must have good organizational and time management skills and be able to follow up on all outstanding issues in a timely manner both with internal departments and customers
Applicants must have a valid driving license with a good driving record


Preferred education, skills and competencies
Excellent written and verbal communication skills
Analytical skills and attention to detail
Must also have a sense of teamwork and initiative
Results Oriented
Bilingual skills helpful

Recommended skills

Analytical
Team Working
Attention To Detail
Verbal Communication
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: JPC-680-664

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.