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Help Desk User Support Admin job in Houston at Creative Financial Staffing LLC

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Help Desk User Support Admin at Creative Financial Staffing LLC

Help Desk User Support Admin

Creative Financial Staffing LLC Houston, TX Full Time
$62,400 - $72,800/Year
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Help Desk User Support Admin

About the Company and Opportunity:

  • Our client is an international firm that spans across the energy sector. It is involved in Exploration & Production, Refining & Chemicals, Crude Oil and Refined Products among a host of other segments.
  • This organization provides services to the world's major and independent oil companies.
  • Why work here:
    • Progressive firm that believes in sharing technical expertise and developing future energy professionals.
    • This organization strives to make sure that it is a place where everyone's perspective is valued.

Overview of the Help Desk User Support Admin role:

  • Assign help desk tickets to correct individual
  • Follow-up on service request
  • Communicate with end users over the phone and via email
  • Document help desk request
  • Manage changes
  • Route escalations
  • Customer service

Preferred Qualifications for the Help Desk User Support Admin:

  • 2+ years of Help Desk or technical background
  • Great customer service
  • MS Excel - Intermediate
  • Strong attention to detail
  • Ability to handle a fast paced environment
  • Great communication and follow-through

 

Recommended Skills

  • Reports
  • Analysis
  • Information Systems
  • Auditing
  • Interface
  • Process Improvements (Business)
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Job ID: EB-1360122590

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