JOIN US... IT'LL BE A SCREAM!
Halloween City is the seasonal Halloween division of PCHI/Party City. We've been reanimating retail across the country with pop-up stores since the 1980's and helping others create an unforgettable Halloween is what we live for. Our Experience Leads lead by example and possess the energy and enthusiasm to match our customers excitement while providing an exceptional shopping experience. We are knowledgeable about our products and services because we have the best selection of Halloween goods in the industry. We ensure we are easy to shop and inspiration lurks in every aisle.
At PCHI/Party City, our promise is Customer First, People Matter, It Can Be Done and Celebrate! We live our brand every day and love to party!
CUSTOMER-FIRST! (BRING OUR SERVICE MODEL TO LIFE: FRIENDLY, EASY, ACCURATE)
- You are responsible for executing best in class sales and service strategies.
- Experience Leads reinforce exceptional customer service behaviors delivered by the store team through accountability, recognition, and praise.
- Experience Leads provide value to our guest by delivering a customer friendly in-store and curbside shopping experience
- You will leverage technology to enhance the customer service experience for our internal and external customers.
- You will cultivate an 'It can be done' attitude with your team when it comes to overcoming obstacles and bringing joy to our customers.
- Experience Leads are responsible for helping deliver on sales, profit, and service targets, as well as delivering on all key Omni strategies and metrics
WHAT DO YOU BRING TO THE PARTY?
- Do you possess prior retail management experience?
- Can you lead a team in a dynamic and fast-paced environment?
- Are you obsessed with ensuring that your customers are beyond satisfied?
- Are you adaptable and able to manage change daily through your team?
- Do you possess strong communication skills and the ability to build relationships with your staff and customers?
- Experience Leads will master all OMNI channel service platforms, including in-store pickup, delivery, curbside pickup, and others.
- You will manage and plan the daily and weekly workload to deliver on store sales goals and customer engagement.
- You will assist the Store Team Leader with team onboarding and learning.
- You will continuously direct and coach store team members.
- You will support the Store Team Leader in holding associates accountable to expectations.
- Experience Leads are expected to work a schedule that aligns to customer and business needs (this includes early morning, evening, overnight shifts, and weekends).
- Experience Leads are responsible for creating an environment that promotes associate engagement and retention.
- As part of the Leader on Duty (LOD) team, you are responsible for other various processes and procedures to ensure an efficiently operating store.
PARTY PERKS AND REWARDS
- Generous associate discount
- The replenishment process will require you to lift, push and pull up to 25lbs daily.
- Cleaning, store recovery, setting plan-o-grams and endcap maintenance is required.
- Climbing ladders is required to re-stock and obtain merchandise for our customers.
- Ringing transactions on a register is required.
- Customer Service
- Retail Management
- Retention Management