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Voice Support Analyst

ITAC Solutions, LLC Madison Full-Time
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ITAC is seeking a Voice Support Analyst to join a client's team.

What you’ll be doing (duties of this position):

  • We are currently seeking analysts to provide technical support for clients’ telephone systems. 
     

What you’ll need to be considered (requirements):

  • This position requires great people skills. 
  • The individual must be skilled at listening to clients, capturing issues, and guiding them through issue resolution. 
  • The individual must be courteous, well spoken, and not easily shaken. 
  • Previous call center, telephony, and networking experience is a great plus for the position(s).
  • Candidate will work closely with Vendors, Technicians, Engineering, and Management.  
  • Telephony systems (e.g. mobile, audioconference, corporate telephony, unified communications, Cisco and/or Avaya telephone and switch support.)
  • Excellent customer service and telephone skills.  Required proficiency in both spoken and written English required.
  • Experience with Service Now implementation or design.
  • Communication and collaboration systems including MS outlook email, video conferencing and VoIP  telephony systems; mobile telephony; Web and audio conferencing
  • Capability to work both independently and in a team environment 
  • Maintain a high level of customer  satisfaction
  • Capable of producing systems documentation and process manuals in support of operations if required. 

Certifications that add value; Any Cisco, CompTIA Network +, Avaya, Service Now, Microsoft, Aruba Wireless, and CompTIA Security +.

 

Skills required

Help Desk
Desktop Support
Installations (Computer Systems)
A+ Certification
Active Directory
Server Supported Gaming
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Job ID: BHJOB8234_23665

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Founded in Birmingham, Alabama in 2000 and initially focused on placing IT and Accounting professionals (hence the name "ITAC") in temporary/contract, contract to hire and direct hire positions with clients throughout the country.


ITAC has four offices (click here for our locations) led by a management team mostly comprised of owners in the business, built on decades of industry and corporate staffing experience. We're now also connecting professionals in fields like Engineering, Marketing, Human Resources and all those other roles that keep the wheels turning in every company (where phrases like "heavy lifting" and "sharp objects" only apply to copy paper and staples, respectively).

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