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Client Relations Manager

Theradynamics Rehab Management New York Full-Time
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Qualifications: The Client Relations Manager must have Bachelors and/or Master’s Degree in Occupational, Physical or Speech-Language Therapy, current state license, excellent oral and written communication skills, a customer-oriented attitude and ability to work well as a team.

Position Summary: The Client Relations Manager is responsible for creating and nurturing long-term relationships with customers.  They serve as a liaison between Theradynamics and its clients, ensuring excellent customer service and client satisfaction.  This position also manages client relationships, develops account plans, and delivers proposals. 

Duties and Responsibilities:    Every effort has been made to keep your job description as complete as possible.  However, it in no way states or implies that these are the only duties you will be required to perform.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the position.

  • Build relationships with key employees among customers

  • Create plans to address clients’ business needs

  • Advise clients on creating profitable processes

  • Schedule regular meetings with customers to ensure they are satisfied

  • Act as a point of contact for complaints and escalate issues as appropriate

  • Work closely with Regionals, Sales and Senior Management, assisting with potential new clients

  • Help sales team up-sell or cross-sell services and products

  • Ensure both the company and clients adhere to contract terms

  • Collaborate with internal teams (Senior Management, Regionals, Directors) to address customers’ needs

  • Work with Senior Management to create presentations to inform potential or existing clients about their company’s products or services

  • Write periodic updates regarding industry changes and/or regulations that would impact our clients’ business

  • Inform senior management of any new contacts and marketing opportunities

  • Be willing to travel to meet with current and new clients

  • Work closely with Accounts Receivables

 

Recommended skills

Scheduling
Sales
Management
Marketing
Customer Service
Public Speaking
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Job ID: client-relations-manager-3

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Theradynamics Rehab Management is the leading provider of rehabilitation management and physical, occupational, and speech-language therapy services across the acute and post-acute care continuum. For over twenty years, Theradynamics has been offering therapy services and solutions across multiple settings including skilled nursing facilities, outpatient centers, home care programs, and pediatric clinics.

We provide an integrated, hands on approach to rehabilitative care. Utilizing our vast depth of resources and knowledge of the rehabilitation industry, we collaborate with our facility partners and the patients we serve to deliver individualized rehabilitation programs to meet the unique needs of each client we work with to yield positive clinical outcomes.

The Theradynamics team of highly qualified professionals is committed to being the best. We are focused on providing the most informed approach related to day-to-day operations, regulatory compliance, clinical program development, financial reimbursement, and more in order to achieve the distinctive goals of each individual organization, employee, and patient with which we work.

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