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Technical Business Analyst at Public Consulting Group

Technical Business Analyst

Public Consulting Group Little Rock, AR (Onsite) Full-Time


Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit .


*Please note: This role is Remote.

The Technical Business Analyst (TBA) will support the Technology Team within the School-Based Services (SBS) Center of Excellence (COE). The position is responsible for designing and delivering EdTech solutions in the service tracking, case management, and School-Based Medicaid billing markets. Our products are used in 30+ states by nearly 2 million people ranging from state agency staff, district administrators, service providers, and support staff.

The ideal candidate is well-versed in the Software Development Life Cycle (SDLC) and comfortable creating system specifications and documentation used in the development process. The TBA works with engineering, business stakeholders, and clients to define scope, gather requirements, design solutions, complete user acceptance testing, and manage aspects of the implementation. TBAs will use these skills across our SBS products and portfolio.


  • Facilitating software development life cycle (SDLC) activities

  • Coordinating and leading functional and technical requirement gathering sessions

  • Creating and validating business process maps and functional specifications

  • Coordinating with engineering, quality assurance teams, and clients to plan and execute test processes

  • Creating and managing system specifications for assigned products

  • Creating wireframes or prototypes using Axure RP, Figma, Sketch, or related tools

  • Communicating business challenges to stakeholders and assisting in developing solutions

  • Identifying opportunities for streamlining procedures by applying IT best practices

  • Assisting with internal trainings for new features – ‘Train the Trainer’

  • Assisting with product troubleshooting and triage, when required and appropriate

  • Preparing and posting defect/support requests. Manages through to completion and release

*Please note: This role is Remote.


Required Skills and Work Experience

  • Ability to create comprehensive Requirements Specifications, Designs, Process/Flow Diagrams, Test and Implementation Plans, and Feature Release Notes

  • Experience utilizing Software Development Life Cycle (SDLC) and Quality Assurance (QA) methodologies, standards, and best practices

  • Ability to work in a fast-paced and changing environment; reacts professionally under pressure

  • Ability to gather and analyze information from a diverse set of sources and stakeholders to fully articulate a problem statement

  • Demonstrated time management skills - manages priorities across products and teams

  • Detail orientation with excellent analytical, planning, and organizational skills

  • Excellent written and oral communication skills; speaks clearly and persuasively

  • Works well independently - makes decisions and solve problems using sound, inclusive reasoning, and judgment with limited supervision

Preferred Work Experience

  • 3+ years of business analysis and/or product design experience

  • Knowledge or experience working with Medicaid Management Information Systems (MMIS), Case Management Systems, EdTech, HealthTech, or Service Tracking Software

  • Axure RP, Sketch, and/or Figma experience is a plus

  • Visio, Lucidchart, Miro, and/or comparable flowchart application experience is a plus

  • Knowledge of task management and project management systems is a plus (ex. JIRA, ASANA,, etc.)

  • UI/UX experience and course certification is a plus

  • Understanding of IIBA BABoK principles and CBAP certification is a plus

  • PMI PBA certification is a plus

#LI Remote

# Remote


Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $75,000 - $105,000. In addition, PCG provides a range of benefits for this role.

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


Job Locations US

Posted Date 4 days ago (3/20/2023 11:59 AM)

Job ID 2023-9264

# of Openings 5

Category Consulting

Type Regular Full-Time

Practice Area Education Services

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.

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