Senior Site Reliability Engineer

Work with our innovative software solutions that help local government and school districts centralize data and connect their organizations. By working to develop and support our financial management solutions, you can help integrate our solutions with human resources, revenue management, tax billing, and asset management.

Yarmouth, Maine

0-5%

• Implement tooling to monitor AWS EKS-based systems focusing on performance, reliability, and scalability.
• Ensure that architecture and deployment models are sufficient to support SLA commitments and are well prepared for future problems of scale.
• Leverage cloud technology and platform capabilities to provide operationally sustainable solutions that are robust and cost-effective.
• Apply software engineering best practices to comprehensively address and resolve problems.
• Collaborate with product support teams to drive efficiency and enhance customer experience through self-service tools and automation.
• Ensure timely response to incidents and support requests, collaborating effectively on solutions.
• Conduct root cause analysis and implement preventative measures to minimize toil and impact on customers.
• Lead and participate in incident retrospectives to enhance future response efforts.
• Participate in on-call rotations, providing critical support as needed.

• An extensive and successful technical career within reputable technology firms, particularly with large-scale cloud applications.
• Expertise in Site Reliability Engineering concepts and practices, including the use of observability platforms and monitoring tools.
• Experience deploying and supporting containerized applications on cloud platforms, preferably EKS on AWS.
• Proficiency in infrastructure as code technologies, such as Terraform.
• Familiarity with DevOps and CI/CD methodologies.
• Bachelor’s degree in Computer Science or related field.

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