Job Description

Compensation (Range): $15-$17/ hour

If you are an experienced Customer Service Representative looking for a position with a leading company, Bartech can help! We are a leading staffing firm and our clients include some over the nation’s biggest companies. Our client has a need for a Customer Service Representative. This is a contract position; however it is not uncommon for assignments to transition into permanent positions with our client companies. If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!

Customer Service Representative      

Job Responsibilities                                              

Your specific duties as a Customer Service Representative will include:

• Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention.
• Note that products may include parts, whole goods or product related services.

Duties:

• Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
• Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility.
• Distributes additional product/service/policy information to customers, dealers, and personnel.
• Develops common solutions to problems with team members to maintain required service levels.
• Maintains the accuracy and availability of customer related information on-line.
• Assists in the promotion of products/services/programs through special program offerings, special mailings and pro-active user contact.
• Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution.
  
  
  
   

Customer Service Representative

Job Requirements

As a Customer Service Representative, you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.

Specific Position Requirements

SPECIAL CONSIDERATIONS:

• Worker will rotate between ISG in Urbandale (Product Team) and Financial in Johnston (Ag&Turf Team).
• Candidates must be able to work and rotate between 1st, 2nd, and 3rd shift, occasional holidays, and OT based on the needs of the business.
• Training will be on 1st shift and last approximately 10 weeks.
• Travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a full-time employee.

JOB RESPONSIBILITIES:

• As a Customer Support Representative, you will provide front-line technical support/information/solutions to dealers and customers on ISG, and Ag&Turf product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
• Provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within case management system.
• Create, author, and maintain support tools/solutions available online.
• Distributes additional product/service information that is helpful to dealers and customers.
• Maintains the accuracy and availability of dealer and customer related information on-line.
• Interfaces with other functional groups, such as DTAC, Product Support, Field Support, and Dealer dealerships to resolve issues.
• Participate in closed loop problem resolution process to identify, escalate, and resolve issues
• Ability and willingness to work-off shift hours and occasional holidays to support business needs.

REQUIRED SKILLS / EXPERIENCE:

• 6 months or more customer service and/or support experience.
• Experience in roles that required demonstration of excellent interpersonal communication, negotiation, and conflict resolution skills.
• Ability and willingness to work in a technical contact center.
• Ability and willingness to work off-shift hours and occasional holidays to support the business.
• Demonstrated strong computer aptitude with basic computer software programs (e.g. Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, etc.).
• Demonstrated ability to learn quickly and apply new computer systems/software knowledge to daily work activities.
• Demonstrated ability to use multiple resources to research and resolve customer issues.

PREFERRED SKILLS / EXPERIENCE:

• Agriculture/farming experience acquired through classroom and/or hands-on operation.
• Experience working with customers via phone, chat and/or email
• Proficiency with a foreign language (Spanish, Portuguese, German, French, Russian).

EDUCATION:

• Ideally, you will have degree or equivalent work experience in the following:
• Bachelor of Arts/Sciences in an Agriculture, Business, Engineering or Information Technology discipline or equivalent experience in technical customer support position.
  
   

 

Customer Service Representative

Benefits

As a Customer Service Representative with Bartech, you will be working through an established and respected staffing organization with 41 years of serving as a trusted partner to our client companies. We are dedicated to providing our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment and your performance, you can find potential opportunities for direct employment. Your hard work and professional dedication will be rewarded with competitive compensation, including benefits.

Available benefits for Customer Service Representative Position may include (but are not limited to):

• Exceptional medical, dental, and vision
• 401(k)

Make the most of your experience!

Apply now!

 Applicant must be eligible to work in the US for immediate opening.

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