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Service Manager

D.H. Pace Omaha Full-Time
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Norm's Door, a DH Pace Company, Inc. aspires to hire an experienced Department Service Manager to supervise both commercial and residential. If you thrive working in a fast paced/multi-tasking environment, are organized, have strong leadership and operations experience, we encourage you to apply!

Job Responsibilities:

  • Manage day-to-day operations of the department.
  • Plan manage and implement schedules to meet daily customer commitments and ensure that the plan is properly executed.
  • Review workload and manpower to meet customer commitments in a cost effective manner.
  • Ensure that projects are completed timely, below budget and to the satisfaction of the customer.
  • Review monthly financial/operational reports and work with front-line managers to develop action plans to improve.
  • Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews
  • Will assist with hiring, training and developing new employees
  • Other duties as assigned

 Job Requirements:

  • Must have excellent communication and organizational skills and a good mechanical aptitude.
  • Proficient with Microsoft Office products (i.e. Word, Excel, Outlook, etc.) as well as experience using a computer in a general business environment
  • Driver's license required

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products through over 40 offices in the US.  The company is privately-held and family operated for over 90 years, with sales in excess of $500MM. 

We set the tone for success, reward hard work and put employees first:

  • Advancement and transfer opportunities
  • Competitive base salary
  • Comprehensive total benefits package and corporate wellness program
  • Paid time off plan                                                                                                          

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Company: Norm's Door



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Job ID: MANAG04358

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The organization traces its roots back to the 1920s with the invention of the upward-acting sectional garage door. Independent Overhead Door distributorships were established, using the Overhead Door trade name along with the distinctive red ribbon logo, in St. Louis (1926), Kansas City (1927) and Atlanta (1935). Over the next half century these distributorships became the leading providers of overhead door products and services in their market areas. In 1973, operations of these separate entities were consolidated and became divisions of the newly formed DH Pace Company, Inc. with headquarters in North Kansas City, Missouri. In 1977, a new generation of leadership joined the company and re-energized it with an exciting growth-oriented vision for the future:

"To provide and maintain safe, secure and functional openings in all types of commercial and residential facilities, which consistently exceed customer expectations."

During the 1980s, this vision became reality through the hiring and training of exceptional employees, the addition of new product lines, the opening of new residential showroom facilities and the expansion of the company’s commercial entry door (CED) business.

In 1995, the company began marketing products and services to the commercial general contractor marketplace under two newly formed trade names: DH Pace Construction Services and DH Pace Architectural Doors & Hardware.

In 1998, the EEN Advertising and Marketing Group was formed to manage the company's multi-million dollar annual investment in print and electronic media programs.

In 2003, the DH Pace Company opened offices in Phoenix, Arizona and began offering electronic access control, CCTV and intrusion alarm systems to its customers under the DH Pace Systems Integration trade name.

The company also introduced the DH Pace Door Services trade name to better communicate the complete range of commercial products and services offered to its growing base of commercial, institutional, and industrial customers.

In 2005, the company entered the Denver and Las Vegas marketplaces by opening new offices to serve these growing metropolitan areas.

In 2010, the company entered New Mexico with offices in Albuquerque, Santa Fe, and Farmington.

In March of 2014, the organization relocated its corporate headquarters to Olathe, KS consolidating its four North Kansas City operations into one building. Today, the DH Pace Company operates under the same growth oriented vision for the future adopted in 1977. During that time consolidated annual sales have risen from just under $8 million in 1978 driving company-wide sales in excess of $250 million. We have our employees to thank for their commitment and effort in helping DH Pace achieve such great success.

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