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Company Contact Info
- Phoenix, AZ 85029
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Customer Service Representatives
Kforce Finance and Accounting • Phoenix, AZ
Posted 2 months ago
RESPONSIBILITIES:Kforce has a healthcare client in North Phoenix, Arizona (AZ) that is seeking 10+ Customer Service Representatives. The client interviews are occurring as soon as possible based on availability. Responsibilities Include:
- Handle in-bound calls from members and providers about account related issues
- Research and communicate with members about eligibility, benefits, EAP services, claim status and authorizations
- Resolve customer administrative concerns as first line of contact this may include claim and billing resolution
- Educate providers and payers on how to properly submit claim's
- Identified and responded to escalated calls with other departments until resolved
- Inform providers and patients of processes within account changes and updates
- Provide information about in and out of network processes
- Follow up with requests as needed
- Documented customer interactions, requests and concerns as needed
- Call center / customer service experience