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Customer Service Support - Health Insurance

Kelly Services Farmington, CT Full-Time
$18.00 - $19.00 / hour
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We are recruiting for 7 immediate openings, assisting a care management team on a temporary project through approximately January/February 2020. This role would be working at our client, a healthcare insurance provider with offices in Farmington, CT. Job duties include: - Administrative and operational tasks in support of the Healthcare Management program, including support of nurses on staff. - Working in conjunction with the call center to take calls/respond to inquiries from members, providers and other employees as it relates to the Healthcare Management Program - Enters and approves authorizations for all services upon receipt of utilization management requests - Assisting with triage to a Program clinician as appropriate - Enter and maintain documentation into necessary platforms - Communicate authorization decisions and benefit information to providers and members
Skills required: - At least 1-2 years of prior call center or data entry experience in a utilization or care management environment required - Strong verbal and written communication skills - Strong MS Office skills and proven experience learning new systems - Ability to prioritize and work in a fast paced, production environment - Knowledge of medical terminology or ICD-10/CPT coding preferred

Recommended skills

Cpt Coding
Verbal Communication
Written Communication
Health Administration
Medical Terminology


Salary Details

This salary was provided in the Job Posting.
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Customer Service Support - Health Insurance
$18.00 - $19.00 / hour
Estimated Salary: $70K
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Job ID: US1712SM_28813304


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