The full-time Reservation Coordinator performs reservation functions for the hotel ensuring all reservations are processed for OTAs and individuals. This role coordinates as a liaison between sales and front office activities. Achieving room revenue goals while taking guests through the booking process and assisting the Director of Sales or GM with retaining and developing reservations and customer service employees.
Process reservations on RMS North America for groups and individuals such as employees and special rates
Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services
Assists and prepare in groups pre-arrival process and also preparing group rooming lists
Verify if each reservation requests are processed as per the hotel standards and without delay
All reservation modifications are updated on the property management system immediately and accurately in case of any changes
Tracks daily, weekly, monthly, and yearly statistics for analytical, budgeting and forecasting purposes.
Receive contracts detailing room allotments and cross check allotments on the hotel management system, entered by the Sales Coordinator
Perform a required weekly Group Block Audit with DOS and Sales Coordinator to ensure all blocks are accurate and none drop before contracted date, but also wash leisure/wedding blocks where needed so as not to displace revenue
Ensure that Guest service agents at front desk are also trained on reservations and checking hotel availability
Manage all aspects of reservation department as it pertains to transient/OTA reservations
Required Knowledge, Experience and Education:
High School or GED equivalent
Hotel related experience preferred
Ability to follow instruction, detail-oriented, professional attitude is required
Ability to work independently
Must pass background check and drug screen
Must have transportation to and from work every day
Boxer Resorts offers a full range of benefits including medical, dental, vision, optional life & AD&D, disability, critical illness, accident, Healthcare FSA, 401K available the first of the month following hire; and generous PTO accessible after 90 days. We also have Monetary service awards, employee referral bonus and tuition assistance programs.
No calls or agencies please. Boxer Property and Resorts will only employ those who are legally authorized to work in the United States.
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