Welcome to one of the toughest and most fulfilling ways tohelp people, including yourself. We offer the latest tools, most intensivetraining program in the industry and nearly limitless opportunities foradvancement. Join us and start doing your life's best work.SM
Positions in this function areresponsible for providing expertise and customer service support to members,customers, and / or providers. Direct phone - based customer interaction toanswer and resolve a wide variety of inquiries.
Answer incoming phone calls from health care providers (i.e. Physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff
Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
Moderate work experience within own function
Some work is completed without established procedures
Basic tasks are completed without review by others
Supervision / guidance is required for higher level tasks
You’ll be rewarded and recognizedfor your performance in an environment that will challenge you and give youclear direction on what it takes to succeed in your role as well as providedevelopment for other roles you may be interested in.
High School Diploma / GED (or higher)
Experience working in an administrative, clerical, or customer service role
Experience using Microsoft Office including Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort, filter, and work within tables), and Microsoft Outlook (email and calendar management)
Careers at UnitedHealthcare Employer& Individual. We all want to make a differencewith the work we do. Sometimes we're presented with an opportunity to make adifference on a scale we couldn't imagine. Here, you get that opportunity everyday. As a member of one of our elite teams, you'll provide the ideas andsolutions that help nearly 25 million customers live healthier lives. You'llhelp write the next chapter in the history of health care. And you'll find awealth of open doors and career paths that will take you as far as you want togo. Go further. This is your life's best work.SM
Diversity creates a healthieratmosphere: UnitedHealth Group is an Equal Employment Opportunity / AffirmativeAction employer and all qualified applicants will receive consideration foremployment without regard to race, color, religion, sex, age, national origin,protected veteran status, disability status, sexual orientation, genderidentity or expression, marital status, genetic information, or any othercharacteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to passa drug test before beginning employment.
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