Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Create an account to get recommended jobs that match your resume and apply to multiple jobs in seconds!
On the next page, you'll build a resume in 3 steps thanks to our AI technology
8-15 characters
Contains Number
Contains Lowercase
Contains Uppercase
Contains Special Character
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
4d404591e65a4a402ac28942b2b20c3b

Associate Customer Service Representative - Wausau, WI

UnitedHealth Group Wausau, WI Full-Time
Apply on company site

Welcome to one of the toughest and most fulfilling ways tohelp people, including yourself. We offer the latest tools, most intensivetraining program in the industry and nearly limitless opportunities foradvancement. Join us and start doing your life's best work.SM


Positions in this function areresponsible for providing expertise and customer service support to members,customers, and / or providers. Direct phone - based customer interaction toanswer and resolve a wide variety of inquiries. 


Primary Responsibilities:

  • Answer incoming phone calls from health care providers (i.e. Physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
  • Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
  • Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff
  • Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
  • Moderate work experience within own function
  • Some work is completed without established procedures
  • Basic tasks are completed without review by others
  • Supervision / guidance is required for higher level tasks

You’ll be rewarded and recognizedfor your performance in an environment that will challenge you and give youclear direction on what it takes to succeed in your role as well as providedevelopment for other roles you may be interested in.


RequiredQualifications:

  • High School Diploma / GED (or higher)
  • Experience working in an administrative, clerical, or customer service role
  • Experience using Microsoft Office including Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort, filter, and work within tables), and Microsoft Outlook (email and calendar management)

PreferredQualifications:

  • Healthcare experience
  • Prior flexible spending experience

Careers at UnitedHealthcare Employer& Individual. We all want to make a differencewith the work we do. Sometimes we're presented with an opportunity to make adifference on a scale we couldn't imagine. Here, you get that opportunity everyday. As a member of one of our elite teams, you'll provide the ideas andsolutions that help nearly 25 million customers live healthier lives. You'llhelp write the next chapter in the history of health care. And you'll find awealth of open doors and career paths that will take you as far as you want togo. Go further. This is your life's best work.SM


Diversity creates a healthieratmosphere: UnitedHealth Group is an Equal Employment Opportunity / AffirmativeAction employer and all qualified applicants will receive consideration foremployment without regard to race, color, religion, sex, age, national origin,protected veteran status, disability status, sexual orientation, genderidentity or expression, marital status, genetic information, or any othercharacteristic protected by law. 


UnitedHealth Group is a drug - free workplace. Candidates are required to passa drug test before beginning employment. 


Keywords: UnitedHealth Group,Insurance, Customer Service, Wisconsin, Wausau

 

Recommended skills

Customer Service
Microsoft Word
Clerical Works
Microsoft Excel
Administration
Data Entry

Location

Career Path

See the next step in your career
Associate Customer Service Representative - Wausau, WI
Estimated Salary: $71K
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 2551_857319

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.