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Company Contact Info

  • Kailua-Kona, HI
  • Fletcher Jones

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Parts Advisor/Counterperson

Fletcher Jones • Kailua-Kona, HI

Posted 2 months ago

Job Snapshot

full-time benefits
Automotive - Motor Vehicles - Parts
Retail, Sales

Job Description


Sells, at retail, parts to all customers, over the counter, through the shop, or on the phone and provide exceptional customer experience that is memorable.


Front Counter Personnel

  • assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line
  • pull purchased parts from stock
  • if the part is not in stock, determine availability and order accordingly
  • answer phone calls, providing price quotes and other information
  • assist outside sales representatives with their orders
  • set up orders for daily shipment, delivery and pick-up
  • verify "will-call" and "back-order" files weekly and return to vendors, or stock those items not required
  • solicit assigned accounts by phone

Rear Counter Personnel

  • assist service technicians in selecting parts needed for repairs in process
  • order parts not in stock if, after discussion with the shop foreman, it is determined that parts are needed and will be used upon receipt or that the customer will return for the required repairs
  • notify the shop foreman and the customer that ordered parts have been received
  • answer parts phones when front counter is overloaded
  • ensure that before parts can be charged out, the technician presents a duplicate copy of the repair order

All Parts Personnel

  • be friendly, professional and efficient when working with all customers, both on the phone and in person
  • provide the same high level of service to the other dealership departments as is given to other customers
  • replenish assigned inventory daily
  • keep current on new products and product updates
  • participate in all training programs that are made available
  • assist with perpetual and physical inventories
  • participate with Parts Manager in maintaining a lost sale tracking program
  • balance parts invoices to cash drawer daily before shift ends
  • process payment for items sold and/or return following proper documentation procedure and obtain necessary approval for certain transactions
  • provide customers with proper documentation for the sale or return transaction
  • when doing business with regular cash customers, ensure that their "cash account" number is recorded to assure proper customer tracking
  • when a credit card is declined or a credit limit has been exceeded, notify the credit department; if they are not available, either decline to charge the purchase or release the credit hold in accordance with the dealership's guidelines
  • if customers pay by invoice, obtain the following information: form of payment (if by check, include the check number), amount of payment, received by (your name), date, and any change given
  • keep front and rear counter areas clean and uncluttered
  • assist with vendor/customer's deliveries when necessary
  • perform other duties as assigned


  • Maintain a high degree of courtesy.
  • Maintain a professional personal appearance and/or adhere to uniform requirement if applicable.
  • Adhere strictly to all company rules, policies and procedures.
  • Maintain strict confidentiality of confidential personal information of our customers in compliance with the Federal Trade Commission Safeguards Rule, implementing the provisions of the Gramm-Leach-Bliley Act as they pertain to automobile dealerships


Education and/or Experience

  • High school diploma or general education degree (GED)
  • one year related experience and/or training; or equivalent combination of education and experience



  • demonstrate understanding and application of principles, rules and regulation of the subject matter
  • demonstrate knowledge and application of principles and processes for providing customer and personal services
  • demonstrate ability to listen, communicate and provide services meeting customers' needs and/or expectations to meet their satisfaction
  • demonstrate knowledge of arithmetic to perform inventory control and process purchases and/or returns of merchandises
  • demonstrate knowledge and ability to operate cashiering equipment, personal computer and its applications

Language Skills:

  • demonstrate ability to read, analyze, and interpret general business periodicals, technical manuals, or governmental regulations
  • demonstrate ability to write simple instructions, short correspondence, and memos
  • demonstrate ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Reasoning Ability:

  • demonstrate ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
  • demonstrate ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • demonstrate ability to deal with problems involving a few concrete variables in standardized situations

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Definition for Frequency: frequently means often or repeatedly, occasionally means now and then, seldom means not often, never - means not ever. The person in this position is expected to perform the following:

F - Frequently O - Occasionally S - Seldom N - Never

Lift up to 25 lbs. by raising objects from a lower to a higher position or moving objects horizontally from position-to-position
Reach - extending hand(s) and arm(s) in any direction

Lift up to 50 lbs. by raising objects from a lower to a higher position or moving objects horizontally from position-to-position
Stoop, kneel, crouch, or crawl - bending body downward

Lift up to 75 lbs. with assistance by raising objects from a lower to a higher position or moving objects horizontally from position-to-position
Walk - moving about on foot to move around or moving from one work site to another

Talk - expressing or exchanging ideas by means of the spoken word to other workers accurately, loudly, or quickly
Hear - ability to receive detailed information through oral communication at normal speaking levels

Stand for sustained periods of time
Sit for sustained periods of time

Push/Pull - using upper extremities to press against something thrust forward, downward or outward; using upper extremities to draw, drag, haul or tug
Seeing - close vision, distance vision, color vision, peripheral vision, depth perception, and adjust focus to read, inspect or operate machines

Climb - ascending or descending ladders, stairs, scaffolding, ramps, poles and the like
Balance - maintaining body equilibrium to prevent falling when walking, standing or crouching

Feeling - perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips
Fingering - picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling
Job ID: 770/457
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