Responsible for all Central Intake functions including establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, confirming appropriateness for admission into Loyola's Home Infusion services, and coordination of needed services. The individual conveys a professional and positive image of Loyola Medicine during interactions with patients, families, physicians, staff members, and internal departments. The individual provides service reflective of the mission, vision, and values of Loyola Medicine.
1. Central Intake-Serves as the point of contact for referral sources from Loyola in-patient, Loyola ambulatory facilities, and external facilities for potential home infusion patients. Assists referral source in verifying the clinical appropriateness, the social appropriateness, financial appropriateness, and overall logistics in receiving home infusion services from Loyola. Secures all required written documentation to facilitate initiation of Loyola Home Infusion Services. Identifies diagnostic billing codes through clinical chart review. Builds referral on above information. Outsources care to alternative providers based on patient choice, insurance, scope of services required and demographics. Evaluates alternate providers of quality care. Educates alternate providers on LUMC clinical protocols.
2. Patient care-Reviews clinical status of potential home infusion patients to ensure a timely discharge to home services. Communicates initiation of new referrals with Infusion Nursing Coordinator and pharmacy staff to assure individual patient care needs can be met. Coordinates with physicians and their agents to facilitate the initiation of patient care plans. Initiates follow-up with case managers for homecare patients ensure a timely discharge to home services. Communicates initiation of new referrals with Infusion Nursing Coordinator and pharmacy staff to assure individual patient care needs can be met. Coordinates with physicians and their agents to facilitate the initiation of patient care plans. Initiates follow-up with case managers for home care patients requiring re-hospitalization. Educates physicians and case managers on scope of services that Loyola Home Infusion can provide.
3. Performance Improvement- Assists Homecare management staff in identification of opportunities for improving intake operations and scope of services that are provided.
4. Case management- Provides back-up support for initial authorization and on-going utilization review for patients with private insurance
5. Communication and marketing- Maintains positive relations with key
Complexity Factor: C
Work consists of various duties involving different processes and methods. Factors to be considered differ with each assignment, and elements of the work must be identified and analyzed to determine appropriate action. (Ex. Manager, RN, Physical Therapist, Admin Asst, Supervisors, Medical Records Tech)
Impact Factor: I
Moderate impact on a limited phase of Loyola activity. Significant impact on the life and health of students or patients. (Ex. RN, OT II, PT II, Network Analyst, Manager)
Freedom of Action:
General instructions are available but employee has latitude to set priorities. Questionable items referred to supervisor.
Loyola is committed to providing care that is safe . It is expected that all Loyola employees will perform their job function in a professional and competent manner that constantly seeks to reduce the risk of harm to patients, families and co-workers.
Quality Improvement Accountabilities:
Loyola is committed to the continuous improvement of the services it provides to its patients and their families. All Loyola employees are expected to participate in quality improvement activities.
Magis & Service Excellence Accountabilities:
Responsible for consistently demonstrating our Magis values of Care, Concern, Respect and Cooperation through teamwork and effective communication in an effort to prevent and solve problems and to achieve quality outcomes, patient safety, customer satisfaction and a safe environment. The primary patient population for the unit is (ie clinical, disease, culture, special needs, etc.) Homecare patients.
Experience Required: 3-5 years of previous job-related experience
Experience Preferred: 6-10 years of previous job-related experience
Education Required: Associates Degree
Education Preferred: BSN
Required: CPR (Cardiopulmonary Resuscitation)
Current Registered Nurse License State of Illinois
Valid Illinois State Drivers License Preferred
Other: Homecare or Hospice Nursing certification is preferred. Proof of car insurance is required previous to hire.
Basic Keyboarding Skills
Healthcare Applications Experience
Microsoft Power Point
Ability to analyze and interpret data. Ability to communicate verbally
Ability to deal calmly and courteously with people
Ability to deal with stressful situations
Ability to finish tasks in a timely manner
Ability to follow oral and written instructions and established procedures
Ability to function independently and manage own time and work tasks
Ability to maintain accuracy and consistency
Ability to maintain confidentiality
Ability to organize workflow
Ability to work as an effective team member
Skilled job requiring high level of adaptability & interpersonal skills
Within Department Cross-departmental
Physician Assistants, Adv Practice Nurses
External Contacts: Patients
Electronic Medical Record
Arm Hand Steadiness
Conducting Physical Examinations